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November 2023 by Min Mc
I want to start this off by saying I grew up near Detroit. Cars and dealerships are dime a dozen and everyone I know works for a car company. With that being said, this dealership was the absolute BEST experience I have ever had. Charles E was who I worked with. He was no nonsense. There was no run around. We drove 2 - 3 hours to go and look at the car that I already knew I wanted but had to be sure. We got there, with our rental car (getting a new car due to another getting totaled in an accident) and the process was quick and smooth. In fact, it was so great, that Matt, who works with you on the financials, offered to follow us to drop off the rental. Everyone in that office is the biggest sweetheart. There was no nonsense, no ridiculous fees, no lies and blowin' smoke. When we were leaving, I actually told my husband that I wish we had won the lottery just so we could buy more vehicles from them because they deserve all the business in the world. I know that this review probably seems ridiculous, but it's truly how I feel. I absolutely adored everyone we spoke to and cannot express enough how wonderful they are.
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October 2023 by Timothy Milkie
Made appointment the end of previous week for the following Monday. Arrived at the time scheduled and they took my vehicle to do the service. I asked if they would call me when complete,they said they would. They did about 1 hour from drop off. I returned and picked my vehicle up. Everyone involved was very nice and good at what they did including the lady that took my payment. Thank you for having great customer service.
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September 2023 by crystal lee
My daughter was treated rudely by the service department and they claimed they fixed her car and she picked it up got 2 miles down the road it was running hot ,they had it towed back and after a week they claimed they fixed it and it was still running hot ,they sure charged my daughter and the warranty insurance but did not fix and tLked ugly to my daughter when she asked questions
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August 2023 by Sabrina L. Parker
THANK YOU SO MUCH, MR. ROY!!! YOU, MADE MY BESTIE PURCHASE SO EASILY AND QUICK!!! SHE LOVES HER NEW RIDE!! THANK YOU SIR!!!
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August 2023 by Lee Williamson
Very pleasant check in process. I felt welcomed and appreciated for being a customer. The waiting area was very comfortable with available Wi-Fi. The service advisors and service manager kept me aware of the progress of my repair and gave an accurate estimate of how long it would take. I will definitely recommend Jones GMC.
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August 2023 by Sandra Lawson
Oh my goodness! I called and went there looking for my son's car that stopped on him. It was actually the Buick dealership next door I needed to be at; but this group of people made me feel so welcomed, on the phone, and when I walked in. I have never been to a dealership like the side by side Buick dealerships in Sumter, SC across from the Verzion and Lowes stores. The next time I go vehicle shopping, they will be top on the list for me. That is if I don't forget.
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August 2023 by Beverly Simon
Wait time was a little over 4 hours. Had 2 recalls and tried to get 2 key fob program but couldn't get the keys cut. Everyone was really nice and kept me updated on what was going on.
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August 2023 by kristy cameron
Had a very good experience with the guys there, had to bring my truck in for a air bag recall, and the crew working there was awesome, polite and fast
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August 2023 by Clarence Gaines
All employees were very personal, professional, and made you feel that you were apart of the family at Jones.
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April 2023 by elizabeth commander
Always courteous and even came to pick me up to get my car when they finished. Top notch!
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March 2023 by David Yardley
Claimed to have fixed the tpms by replacing the faulty sensor, only rotated the tires. Claimed to have fixed the key fobs, only replaced the batteries after I had told them I had put brand new batteries in. Only thing they actually fixed was one of the front sonar sensors that was misaligned
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March 2023 by Oliveen Mcfadden
So kind an caring thanks to a kind an professional sales person Mr Charles McCoy an the acct. person Matt Royse good job
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March 2023 by Debra Fairweather
A very good experience with Jones and it was our second time .. will be back again and refer them .. thank you Charles and Matt .!!
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February 2023 by Hope Turner
They serviced our car and they did it in record time. They always do a great job.
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February 2023 by Diane Hughson
We purchased the 2018 GMC from Ron Norris GMC dealership in Titusville, Florida. We live in New York state and have purchased several vehicles from Ron Norris in the past.We flew our daughter down on 1/20/23 to drive the vehicle home to New York. The vehicle broke down and was towed into Jones Buick GMC off of I-95 on our her way home. The staff went above and beyond to help my daughter out, got her in contact with a uber driver to get her to the nearest airport to get back home in New York. Dave, the service manager was exceptional. He contacted our dealership in Florida and worked on our behalf to get our vehicle back up and running. We appreciate Jones Buick GMC INC.
