Metro by T-Mobile at 29 Hillcrest in Spartanburg receives positive feedback for its helpful and patient staff. Customers appreciate employees like Joslin, Jessica, and Leslie, who go above and beyond to assist with complicated issues, provide clear explanations, and ensure customers leave satisfied. Leslie, in particular, is praised for her willingness to explain and help resolve problems, making the experience pleasant. Jessica is recognized for her excellent customer service and helpful attitude, with some suggesting she deserves a promotion. Customers also value the store’s efforts to improve service despite some ongoing issues. However, there are occasional frustrations, such as miscommunications about promotions and difficulties with follow-up from customer service. Overall, the store is seen as a friendly and supportive place with staff who genuinely care about helping customers, making it a positive shopping experience.
The employee explained to me how my camera can be dirty because I have had my telephone for so long.
September 2025
Awesome customer service. A lot better than calling Customer service which I called 4 time and issue still not resolved. The The staff at this location always exceeds my need. Also, has handicapped parking.
August 2025
I forgot your name I'm so sorry, to that young lady I would like to say thank you from the bottom of my heart. I am the guy that bought his mother a phone. You're awesome and I appreciate everything you did for me. God bless and protect you always. 🙏🏼✝️♥️
