Boot Barn North Charleston is a store dedicated to honoring America’s heritage by offering quality western and work gear for families. The store features a wide selection of cowboy boots, ensuring customers can find the perfect fit, even for difficult foot shapes. Many reviews highlight the extensive variety of boots, with some customers finding exactly what they need and praising the quality and selection. Customer service experiences vary. Some customers appreciate the helpful and courteous staff, mentioning employees like Larissa, Evan, and Roman for their excellent assistance. Roman, in particular, went above and beyond to help resolve an issue with an online purchase, showing genuine care and dedication. However, there are concerns about the service quality from certain staff members and management. One customer shared negative experiences with a new manager named Tiffany, describing her as pushy and intrusive, which made the shopping experience uncomfortable. Additionally, some customers felt that staff members were unhelpful when seeking assistance, such as being directed to signs or told to look elsewhere rather than receiving personal help. There are also complaints about rude behavior from a particular older manager, who was described as the rudest store person the customer had encountered, and about store hours not being clearly communicated, leading to frustration. Overall, Boot Barn North Charleston offers a large selection of western and work gear, with friendly staff in some cases, but experiences with management and service quality vary, impacting overall customer satisfaction.
We purchased some boots and a few clothes. Nice stuff!
January 2026
Shoutout to eithan, he was very helpful and made a process that I thought would take forever take no time at all
November 2025
We had outstanding customer service from Nathan. My husband was in some pain, Nathan was very attentive & gave him several boot options. The store has a massive selection of boots & western wear
