Had a great experience trying out both the bike and bike+. Was able to do rides on both bikes before making a purchase. Did a 10min warm up class on bike and 30minute class on bike+. Ended up ordering a bike plus on a Black Friday special. Great that you can come in and try their products before purchase.
December 2022
Phone customer service is thrash. Spent almost 2 hours on the phone. No resolution. Hung up on, disconnected, no call back, placed on long holds (one time I forgot I was even on the phone), transferred multiple times. All I needed was help ordering a $15 part. I wish I could give a zero. Agents are not what customer... read full comment
December 2022
Everyone was extremely friendly, welcoming, and helpful. Got my bike yesterday and needed help with measurements. They took great care of me! Will be back with my boyfriend to get his measurements also!