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“Excellent!!! The Best Customer Service that I’ve ever received with T-Mobile is at the Manchester Rock Hill SC store by an Excellent Expert named Treasure! ⭐️⭐️⭐️⭐️⭐️. I have completed a complete survey and detailed my pleasant experience with this Expert! She is professional,thorough, kind and knowledgeable! This made my store experience so memorable and easy! She deserves a great big Kudos T-Mobile! This means that there are still great people providing the best possible Customer service experience out there! Thanks, Treasure ???Keep up your excellent work! I wanted to make sure that this was posted everywhere possible!”
“Premier Barter Exchange is an absolutely fantastic company that deserves all the praise in the world! I cannot express enough how much I appreciate their incredible services that have made my life so much easier. From travel to home services, they have everything you could possibly need.”
“The gentleman was very friendly and explained everything we needed to know about our account since it was included in our rent. He was very polite and clear about everything.”
“We stopped in to get them to look at my phone because it was acting up. I ended up walking out of there with a new phone. The rep was AWESOME!! She educated us on the difference between the A32 and the A21, so I'm thinking I had the best phone but then she informed me that Boost don't do their upgrades like we thought. My A21 is the best I've had since being with Boost. We told her that we would be back on Friday to get my Bae a phone as well and remembered us. We were in and out with no problem.”
“So I really had a great experience with the store at Johnston rd Billie always provides excellent customer services she always goes above and beyond for the customers. Cristal is an amazing manager also she makes sure the staff stays on track to make sure all customers are satisfied I'm forever grateful for the staff at Johnston road because Bill audit when you don't understand is there speciality”
“Cody and George really took care of helping me get set up with my Internet at my new apartment! He also help me figure out what to do for my online account that was having errors because we moved from NC to SC. They know what they’re doing and appreciated their help!!”
“Customer service at this location is excellent. If you are on T-Mobile and have any issue, I would recommend coming here. They will help get a new phone working on your T-Mobile plan including troubleshooting. The folks here are much better than other T-Mobile stores.”
“A huge thank you to Trevor G S for helping my friend and I this morning. He was kind and patient with us and called a service rep to assist us further with a billing issue. They both went above and beyond.”
“This location is absolutely the best store to look for a phone, and the customer service is Amazing PERIOD! This location even has seating.A lot of options to choose from and actually ineract with the phones to choose what fits you. Chrystan is the specialist that helped me and worked hard to get me the best options I needed. 20 star service! She is this store GEM!”
“PLEASE PLEASE, if you need VERIZON, GO TO THIS location and NOT the location on Cherry Road. The location on Cherry road is a third party provider of cell phones and wireless tech. They are authorized by the companies but their knowledge, service, and support is sub par compared to the actual Verizon store. Save yourself time and go to the real deal.
I came in to buy a phone last week after qualifying for an upgrade. There were deals on Samsung S24's, but when I expressed to the salesman that the monthly cost was my issue even though I needed a reliable quality phone for work. Realizing I was asking for quality at a discount, I know it was a big ask. The salesman took that into account and was able to review various deals to get me a Google Pixel 8 for a small monthly payment of $2 after a $28 a month credit from Verizon after we upgraded/transferred our then existent version of our unlimited wireless plan to the newer equivalent. They listened to my feedback and provided.
The salesman helped me set up the phone and notified us of other perks we qualified for (the Netflix Bundle and the Disney Bundle). Already subscriptions we had, we were able to link our accounts to our Verizon bill and saved over $12 a month on our subscriptions.
All in all, the experience took no longer that 30-45 minutes. Knowledgeable, efficient, and beyond helpful with the advice and saving us money/finding a plan, phone, and perks that worked for us. Can't recommend this location more!”
“Walter and Jose went above and beyond to ensure my phone was repaired today, they did not want me to be without a phone for the Holidays. They helped me file a claim and schedule an appointment for repairs within minutes.The level of customer service and professionalism at this location is refreshing! Thank you to the entire team and management staff!!”
“The service I received here was phenomenal! I came here for the first time to get a new phone a month ago because my old phone got water damaged. I believe the associate name was "Jaylen". He was very helpful and patient. I was frustrated without a phone so patience from a caring associate is exactly what I needed. Even with multiple push backs, the associate still made sure I got a new phone! I just want to thank you!”
“Good customer service. I was returning the equipment and the entire process didn't take more than 5 minutes. Clean spacious environment and friendly service.”
“Our fiber internet board on the outside panel died last night and their technician Mitchell was both quick to take action and pleasant to work with. 10/10, would recommend him to anyone I know.”
“Everyone I've dealt with at OpenFiber (now called Ripple) were awesome. Addison came and installed the final connection into my wiring closet and the fiber network device and did an excellent job! The Service is very fast and reliable and I am 100% satisfied and confident that this service is just what's needed for WFH.4 months update - have not had a single outage since the installation. Connection is rock solid. Giant files download and upload quickly. i hardly think about my internet service now. Spectrum would go out periodically and i would have to go elsewhere to work at those times. My neighbor came to me the other day to check in about my satisfaction with openfiber/ripple and i gave it a thumbs up. I wish there were more than five stars in google ratings.”
“I was having ongoing trouble with my phone and took it to this location after dealing with multiple others. They fixed my problem within minutes . Great customer service, friendly and very professional. Definitely the best T-Mobile in the area.”
“Jeremy, the team member who assisted us, was very professional, patient, and knowledgeable. He took the time to explain the different plans, offers, and phones. We are extremely satisfied with the service provided.”
“Thank you to Mr. Travis for his excellent service! I told him my internet was down for a bit and I even try restarting it twice. So I went to the store to see if they can fix the problem & they did.”
“Had several questions about my new account so decided to go to the retail store. I was very impressed. Virtually no wait. Angela, my service specialist was professional and most importantly, very knowledgeable. In”
“Thomas was and have been absolutely great! He helped us with our carrier switch and have been able to answer any of our following questions. He is very professional and entertaining and he made sure before we left that day we thoroughly understand what was being done. If and when you stop by this location know you'll be handled well by the staff and even better by Thomas. Great customer from you all and thank you so much!!”
“The 1 star reviews are odd. I had really great, fast Internet speeds with Comporium with maybe 1 or 2 small outages during the 4 years I had it. Even walking in the store to return equipment and cancel service was quick and painless; the woman at the counter was nice (I cancelled because I was moving out of FM). My only major "complaints" are that the prices kept going up and I had to pay extra for a static IP in order to get NAT type 2 with my PlayStation.”
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“Came in to switch our internet over to Comporium. No hassle at all, super quick transaction, in and out in 15 minutes max. Wasn't upsold on anything which was refreshing!”