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“Kiana was fantastic!! She rescued us. We had a phone that no one at Verizon customer could get to activate and Kiana figured it out and made it work without us having to buy another phone or spend 4 more hours on the phone with Verizon customer service. We appreciate Kiana's awesomeness!!”
“Above excellent customer service. I’m highly satisfied in the manor that they’ve conducted buisness. I’ve been here for every device I’ve had these past several years and will be back again.”
“Verizon is the best mobile phone service out there. I used to have Verizon, AT&T. I'm with Boost Mobile where I get more Data. If Verizon had the same Data plan that Boost Mobile has, I would be with Verizon . So that's why I'm with Boost Mobile.”
“Jakobe has been most helpful with every avenue of my barage of questions. His attitude is refreshing. He is very knowledgeable with helping me understand my bill as well as understanding the different phones that are available. His suggestions of phones will help me understand options for the next purchase. I'm glad I chose this location today!”
“On yesterday I had the privilege of being helped by Thomas. This young man went above and beyond to help me, my daughter and my mother. He was patient, kind, knowledgeable, and his customer service was exceptional. I would recommend going to this Cricket store location if you are interested in a good phone at a good price. Thomas deserves a raise and keep up the good work. Looking forward to doing business in the future.”
“As a “old school” senior citizen, I was fearful of an iPhone upgrade (mine was a 6); but I knew it was necessary. Maddy was so patient taking her time to show and explain all options to me, including Verizon services and pricing, while making sure I understood everything. I left with an iPhone 15 (with everything transferred from my old phone) and a more comprehensive data plan confident in my decision and in my knowledge of the new phone. It was the best retail experience I’ve had in a long time.”
“Gabrielle and Brandon at the Frest Drive store provide fantastic service with lots of patience for us older folks! Thanks so much. I am already sending friends here.”
“Leandra is who you want to see if you want excellent customer service. Attitude is key for me in any sales position and hers was the best. Coming in at dang near closing time, we faced a few challenges (on our end not hers) but she was very patient with helping us walk away with a new phone. Check ya girl out she won't disappoint! ??”
“Extremely impressed with service provided by Carlton, the entire purpose for my visit was handled in less than 10 minutes! He answered all my questions and completed the task requested!”
“I spoke with the manager at the Gervais street store, and he was very knowledgeable and helpful with suggestions for me in getting the most from my new phone service for the best price! Highly recommended!”
“This man saved the day for me my key broke off completely and he came through and kept coming back when necessary to make sure I had a functioning key pure life saver for sure”
“Benjamin is the best he has helped me so many times with features on my phone just because I didn't understand is so kind and his patience is absolutely amazing excellent customer sevice.”
“Mrs.Hilda is absolutely one of the best! She was very helpful with helping us connect our phones with Cricket. We wanted to keep our same numbers from another carrier and she helped us all the way through with it. She is very patient and gave us the best customer service we have ever experienced! My mom was also very satisfied with how easy Mrs.Hilda made the whole process. She was very great at communicating with us and made us feel very comfortable. She also makes it very easy for non-english speakers to get a full understanding of the services Cricket provides. Will definitely be recommending to other people.”
“I had a great experience at this Cricket location. Tay the store manager, along with his colleagues Tamika and Tonya were super friendly, patient, and extremely helpful in getting my physical sim card from my completely dead old phone transferred to an esim on my new phone. They also stayed with me and made sure that my contacts and other items from my cloud account to the new device. Also huge props to Tay for helping to put a screen protector on my new device! The crew at this Cricket store are awesome! Thanks so much Tay, Tamika, and Tonya!”
“My recent phone upgrade at the AT&T store in the Village at Sandhill was fantastic, especially the trade-in process. Tim made sure I understood how the trade-in value would be applied, checked my old phone thoroughly, and everything was handled efficiently. Getting my new phone and the trade-in credit all in one smooth transaction was a huge plus. Highly recommend this location for a seamless upgrade and trade-in experience!”
“Isai ...was very smart and knowledgeable. Exceptional customer service. Help me a lot to make my choice. Provided me with how to utilize my insurance for my broken cell. Very happy with his services.”
“I want to give a huge shoutout to Tonya at Cricket Wireless! She went above and beyond to help me and my father, John, with exceptional patience and care. Even though she was the only person working in the store, Tonya handled everything like a true professional. She was kind, considerate, and incredibly thorough in addressing all of our needs. Her calm and positive attitude in what was a stressful situation made all the difference. It’s rare to find someone who truly cares about providing excellent customer service, and Tonya exemplified that perfectly. Thank you, for your hard work and dedication! Cricket is lucky to have you!”
“I was recently at the boost mobile on rosewood and the agent Diego was exceptional. He has great customer service skills and was very patient and helpful. He is probably one of the best agents I have ever encountered.”
“Great customer service, I went there to check their offers ,since am switching from metro PCS. Very friendly staff , explained everything to me . And took their time transfering my info from my old phone to my new ZTE Blade X.”
“It really was a fast experience under the circumstances for needing another device. She was knowledgeable comparable to some of the other salesperson i have experienced in a cellular store.”
“It was a wonderful learning experience for me. The in store technician/representative was successful by easing my anxiety. He was knowledgeable and eliminated my issue with ease. I thanked him for attending to my need.”
“This was hands-down, the best cell service in store experience I’ve ever had. I called Verizon to try to get help with the horrible cell coverage in my area. The representative told me to find a corporate store in my area, by using Google and calling each store to find a corporate one. So I called the store, which was the first one on my list and I was connected to Patrick who gave me the Corporate store address but then asked if there’s anything he could do. I talked to him for about 10 minutes during which time he gave me Bible solutions for my issues and within 20 minutes I was at the store. Patrick is so knowledgeable, helpful, and sincere. I truly felt that he cared about the issues that I have been dealing with. I highly recommend this location and will definitely be back!”
“I went into the store expecting the process of upgrading or trading a phone to be at least an hour. In fact, I can honestly say I was dreading it due to my previous experiences. However this time was much different. I had zero wait. Crystal was extremely helpful, knowledgeable, and efficient. She answered all of our questions with each. She was professional throughout. I was in and out of the store with new phone in hand in 20 minutes max. I highly recommend crystal and the Killian Rd. store.”
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“We were assisted by Miss Karel B and she was so helpful and kind. Taking care of two customers simultaneously takes a lot of work and patience. Very easy and quick process! 10/10”