Kohl's is a department store that carries favorite brands in fashion and footwear for active and casual lifestyles, including an extensive shoe department for men, women, and kids. It also features beauty products by Sephora and many items for the home. The store atmosphere is consistently described as clean, well-stocked, and neat in appearance. Customers frequently praise the helpful, kind, patient, and courteous staff, including salespeople, customer service representatives, and managers. The Sephora representatives inside Kohl's receive specific compliments for being experienced and helpful in perfectly matching products like foundation and finding specific beauty items. Shoppers appreciate the savings through sales and Kohl's Cash rewards. The store also offers convenient services like hassle-free returns and free store pickup. Many customers report leaving happy with their purchases, often motivated by promotions like percentage-off coupons received during returns. Overall, reviews indicate a positive shopping experience where customers find everything for their family and home.
