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“Many thanks and recognition to Trinity at this location! Due to NUMEROUS internal Verizon errors I had to make SIX trips to this store!
On each occasion I was fortunate to deal with Trinity who took the time and interest to facilitate the many things necessary to undo the Verizon errors. She’s a gem.”
“Greeted by a courteous and knowledgeable staff member that was able to replace a screen protector on my iPhone in an expeditious manner and at a fair price.
Since the nearby Apple Store was out of the needed replacement for my phone and the associate told me that they had personally utilized this service, I figured it was a safe bet. Glad I took their advice—very satisfied!”
“Nate was a wonderful help to set up my new phone. Definitely deserves recognition.
I’m a regional manager for multiple stores and he blew it out of the water.”
“Ask for Mario- my guy knows his tech.
I was having issues with the data usage on my phone not connecting with my apps. My iMessages & FaceTime weren’t recognizing my phone number. Mario was able to identify an issue with my SIM card, was able to navigate AT&T processes to fix the issue within my family plan, and then helped with an upgrade. Not only did he identify the root cause of my problem quickly & efficiently, he also offered really great advice and opinions on phone upgrades and streamlined the process to make it the best possible experience. He hooked it up.
This was hands down the best experience I’ve ever had going in to a phone store with any kind of issue. Both Mario & his other coworker were incredibly friendly, understanding, & helpful. Even if this location is a bit further away than others close to you, it is 100% worth the trip for the level of service you’ll receive.
10/10”
“I love how sweet they were, they gave me a discount on the iPhone 13 Pro Max, and 3 discounted cases. I was really surprised, and the phone was in really good condition(it’s my first time buying from them, and it was great)!”
“Visited Cellular Mobile Service today on Putnam Pike.
I was locked out of my phone and in a panic...I'm at that age where technology and I are often arch enemies! To the point, as soon as I walked in the store I was met with a friendly smile and a demeanor that suggested my problem was going to be handled confidently.
Dave , in no time, identified the issue and fixed it. Dave is a very knowledgeable and trained technician and I was fortunate to have benefitted from his professionalism. His fellow.associate Jay was equally courteous. Who ever the owner is at Cellular Mobile ( Putnam Pike location) is, i truly hope he appreciates the valuable assets he has in these two gentlemen. Because of this seemingly small exchange, my husband and I are spreading the word to anyone who has need of phone service whether it be repair, phone sales, phone service plans they are your " go to".
Looking forward to doing more business ...Dave took away my anxiety about dealing with cell phone matters and replaced it with trust in great service. Go there before anywhere else. Should be a choice for more than 5 stars!!!”
“Went here expecting to have to buy a new phone because mine wasn't charging. Instead of doing what any store would have done and sold me a phone I didn't need, the owner took the time to clean my charger port out. Now my phone works like new. I will definitely be coming here when its time for an upgrade. 10/10 customer service!!”
“What an incredible experience I had this last weekend at this store! Vidal was amazing, patient, kind and informative. He really knows customer service through and through!! In a world where soft skills like that are so hard to come by, Vidal is a shining star and an exemplary store manager. Thank you, Vidal!”
“I really usually hate coming to this location the people that are usually there just make you not want to be there && only go when I’m tired to don’t feel like traveling further and it’s close by ..but I went there wed night . When Ashley was working . I had to switch my daughters line to another phone after she broke hers. There was only one person when I got there && within minutes the store filled with 5 more & Ashley was the only one there and it was about an hour to til closing . She was so friendly and helpful to every single customer . She really went above and beyond and made my whole experience great , since I wasn’t happy mt daughter broke her phone to begin with . Thanks again Ashley. Would come here if there were more friendly staff like her.”
“Ron and David were both very friendly and knowledgeable. While waiting for my new phone to be set up, we all had conversation with other customers in the store that was insightful and refreshing. They both maintained a professional attitude and it was a very pleasant experience. Best customer service I've ever received at any establishment. They represented AT&T and themselves with great light. Kudos to Ron and David for holding down the mineral spring ave store!”
“Went there the other day to transfer a phone/number to my already existing account. Jerremy was so patient and kind in the process as there was alot of information I didn't have. He went above and beyond to help us figure out password and account information. I will always go back to this branch for help and sales.”
“Steve was the bomb. After my wife had the black screen of death and she got a new phone from Verizon insurance, and after the person transferring the data didn't do it correctly, we went to this store, which was the only one that was open!! Luckily Steve was there and transferred all my wife's data and all of her info back on her new phone within 30 minutes. Thanks again Steve!!”
“My husband and I recently upgraded our phones at the Smithfield Crossing location. Usually a complicated ordeal but the Manager Danny was excellent, made the experience easy and as quick as possible. Another employee Jay was also very helpful. On a follow up quick visit Precious was helpful too. Obviously good management is why the store has greatly improved. Danny was pleasant, accommodating and friendly, we spoke to him about his photography talent. The prices on screen protectors, covers and chargers were overpriced.”
“Toby V is a great guy. He did excellent work o hope he's there ever time I go. Friendly straight to the point and gave me info I didn't even know I needed. He's doing great things over there. I appreciate his hard work he made me feel right at home we need more people like him in other customers services jobs.”
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“Thank you so much for fixing the two phones. Phones needed a screen replacement, one had water damage, screen damage. He was fast and efficient. Prices were good, and got both phones done on a timely manner. I recommend him !”