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“My husband and I recently upgraded our phones at the Smithfield Crossing location. Usually a complicated ordeal but the Manager Danny was excellent, made the experience easy and as quick as possible. Another employee Jay was also very helpful. On a follow up quick visit Precious was helpful too. Obviously good management is why the store has greatly improved. Danny was pleasant, accommodating and friendly, we spoke to him about his photography talent. The prices on screen protectors, covers and chargers were overpriced.”
“I brought in my laptop because I couldn't get connected to the internet and within 5 minutes it was up and running. The service was great friendly people and knowledgeable.”
“Great program for screen replacement. I only get my screen protectors through here! Always great customer service and the screen protectors they use have saved my phone on countless occasions.”
“Great customer service, by Mike! In and out quickly and got exactly what we came in for - without feeling any pressure. Got some good deals too and saved some money on our future bill.”
“I came into the store tonight in full panic mode after accidently canceling my phone line online. I have been an AT&T customer for over 15 years. Mario sat with me for over an hour and went above and beyond to help me! He is knowledgeable, kind, and a true asset to the company!”
“Zach was awesome! Very helpful and informative. Place closed at 8:00 and we went beyond that time and he still had another customer waiting after us. Never once did we feel rushed. When we left he gave us his card and said he’s there for anything we may need.”
“I'm so happy I found this place! I was quoted a really high price at a store near my house, so I decided to call Cellular-Medic to get a second quote, and was amazed at how reasonable their price was! They did an amazing job on replacing the back glass on my iPhone- looks just like new! I definitely recommend checking them out for your needs! Thank you again!”
“Best customer service the store manager Damaris was so nice and welcomed me he coworker sister jen both save me money I appreciate everything you have done for me and I'm chilling watching my HBO now thanksssss”
“Thank you for the service, every time I go they help me with my phone. I went today to update my applications and delete some that didn't let me use my cell phone.”
“Steven spent literally 5 hours going above and beyond to give me a great customer experience and navigate through the process of getting a new phone. Excellent service here in North providence!! Thank you!”
“They replaced my smartwatch battery for a good price with a battery I brought in even after I stripped the screws trying to do it myself. My watch is still waterproof and I can wear it in the pool.”
“Went here expecting to have to buy a new phone because mine wasn't charging. Instead of doing what any store would have done and sold me a phone I didn't need, the owner took the time to clean my charger port out. Now my phone works like new. I will definitely be coming here when its time for an upgrade. 10/10 customer service!!”
“I really usually hate coming to this location the people that are usually there just make you not want to be there && only go when I’m tired to don’t feel like traveling further and it’s close by ..but I went there wed night . When Ashley was working . I had to switch my daughters line to another phone after she broke hers. There was only one person when I got there && within minutes the store filled with 5 more & Ashley was the only one there and it was about an hour to til closing . She was so friendly and helpful to every single customer . She really went above and beyond and made my whole experience great , since I wasn’t happy mt daughter broke her phone to begin with . Thanks again Ashley. Would come here if there were more friendly staff like her.”
“My phone's screen was broken so I took it to get repaired. They didn't have mine right away but they told me the price and that it would take 3 days to get therer and it did! Got my phone fixed in about an 1 hour. My phone was low on battery so when I came to pick it up they were charging my phone. Also since I had already pre-ordered my glass screen protector I had it with me and they gladly helped me put it on. Best customer experience ever! Thank you so much!”
“Needed a phone for an emergency use this morning. One of the staff came to the store and sold me a phone at a discounted price. They are closed on Sundays. Went out if their way to help me out. Thank you very much Tony!”
“Nate, our AT&T rep, was fantastic. Great guy, really helped us save money while setting my whole family up with the best devices for our needs. Highly recommended.”
“Good store good service and straight to the point we got met by Hector and he was polite and personal 9/10 it took over an hour to get a new phone swapped with a new case.”
“This is my second time getting a phone fixed here. Given the extent of the damage to this phone, the price was reasonable. He’s fast, personable and knows what he is doing. (Also, for what it’s worth, I got there super early and he was open and working - contrary to the reviewer who said he wasn’t open on time.)”
“Magnificent customer service. My experience at the store was absolutely exceptional, I was there and the problem solved the employee was above and beyond. He handled a very tough client in the more professional manner. My respect I will be back soon because now is my preferred store ?”
“Best Metro PCS store I have ever been to, and I've been to a few!!! Tina and Christian will go out of their way to help you and make sure you get the best service you can possibly get? I could not believe how smooth things went and I regret wasting my time at the other Dorrance street store in downtown providence. Trust me, you will be better off going to Elmwood Ave?”
“My husband & myself went to upgrade phones on May 22. Daniel gave us a great deal including the plan. Had to return within 1 hr later with a conflict concerning the bill. Daniel made a call & the problem was solved. No pain. He is very patient & helpful & will recommend him anytime! Pleasure doing business there. Thank you Daniel!!!”
“Marissa and Holly from the 190 Newport AV in Providence RI was very friendly, patience and helpful they helped us fixing a big problem. Someone without any reason cancel our three lines and left us without phone for few hours we just got some text saying our lines were cancel and we have to pay immediately some money. We went to the store and MARISSA AND HOLLY MADE SOME CALLS AND WERE HELPING US FOR OVER 2 HOURS VERY PATIENTLY AND WILLING TO SOLVE THE PROBLEM actually after struggling talking to other metro costumer service superiors they did fix the problem and give us back our cellphone lines back with a better plan and they even avoided us to pay some extra feeds we had to pay. We where really thankful that was the best costumer service ever by far we where so happy that we even bought 2 new phones. Thank you so much to metro for having this king of great people helping the costumer great job. God bless you girls!”
“Great customer service from Slater and the other gentleman working at this store. Came in got me a great promotion on my trade in, activated my new phone, and got all my stuff moved. I’m really happy with how everything went.”
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“Best experience!!!After dropping my phone and shattering both the front glass and back on my iPhone, I had planned on going to the Apple Store in Providence- which I knew would be inconvenient for me and take serval days for an appointment and days for repair after speaking to an Apple representative. A friend of mine who was aware I needed repairs recommended I take my phone to “the place in the plaza where Yamato steak house is” as they had been there multiple times for various services. I had no idea this business even existed until they told me! I debated if I should keep my phone authentic and just go through the hassle of taking my phone to the Apple Store, but I chose to trust my friend and take a chance with this local repair shop. BEST DECISION made! Edgar, the associate, was incredibly knowledgeable, helpful and courteous. Even my 9 year old son complemented on how nice he was to us after we left. Edgar was able to give me two options for new glass for the front screen (a basic, less expensive model verse a bit more expensive premium model.) Edgar, explained the benefits and allowed me to make the best decision for myself. Me, knowing that I am highly likely to drop my phone and shatter it again, I chose the less expensive model! He also let me know the process for repairing the back of the phones glass takes about 4 hours due to the edging that needs to be done on the glass and that it’s best to come in the morning to drop off for that procedure (he also informed me that they can preform color changes for the back as an option too!) I chose to have the front of the phone serviced first and that I would return another day for the back. Edgar was able to service the front glass on my phone immediately and said it would take approximately 30 minutes to replace the glass. My son and I went and had a quick lunch close by and returned to my phone repaired, with a new screen protector I asked for, for the extra protection and the new case I had picked out, it looked beautiful! (Speaking of which, I must add and rave about the large selection and variety of phone cases they have in stock for all phone types and sizes- very impressive!) Edgar completed a functionality test with me present on my phone upon pick up to be sure all features were working appropriately. He then assured me that if there are any issues such as ghost texting and etc, to give them a call and they’ll take care of it. The screen has a 6 month warranty with no damages. I can not say enough good things about this business from the quality of service to the customer satisfaction! Shop small and local- you won’t regret it! Thank you Edgar!-Renee”