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“Knowledgeable staff, excellent service and support. This is my third cellular transaction at this location and their team has been consistent in providing quality service each time.”
“We're a Florida Non Profit organization and Techsoup Member. We have been using the Mobile Beacon Hotspots since 2017 or 18. The service has been excellent and the devices, save one, have performed flawlessly. When we received one hotspot that wouldn't connect Mobile Beacon tech support instructed me to go to a Sprint store, log on to their free wifi and reboot the device. I followed their instructions fully ready to lambast them for sending me on a wild goose chase! To my surprise, the device rebooted and worked perfectly. Mobile Beacon has been a God send to our organization! Thank you Mobile Beacon! :-) AKTEDC”
“I recently purchased a new Samsung I 24 cell phone at the Franklin store. Kelsey Kaye was so helpful in helping select a phone best suiting my needs. She answered all my questions, quickly set up the new phone & walked me through how to use the newest features. I highly recommend the Franklin store & ask for Kelsey.”
“EDIT:I went in today and had the pleasure of working with Nate. He was knowledgeable, answered all my questions and has amazing customer service. Thank you so much for a great experience at the end of your night.
Part2: 2 days later, went back and joined the family plans, thank you Nate!!”
“I've been a loyal T-Mobile customer since my first cellphone many many years ago. T-Mobile Tuesdays is a program that thanks T-Mobile customers with free stuff, great deals, and exclusive offers every Tuesday--just for being a T-Mobile customer. This program launched in 2016. Recently the T-Mobile Tuesdays app got updated to the T Life app. The app is free to download. On some Tuesdays, T-Mobile offers free physical items for customers to redeem via the app and pick up in-store. Some of those items are reusable tote, winter blanket, socks in honor of Pride Month, a notebook in honor of Black History Month, Halloween "Trick-or-Treat" bucket, and so much more. This T-Mobile store located on Level 3, near Boscov's, always has the free items in stock and I never had any trouble redeeming it. At times, you may have to wait for a staff member to assist you but the staff are always friendly. Download the T Life app if you have T-Mobile and haven't done so already.”
“I just got to thank Tracy I for the awesome customer service recently at the Lincoln store. I needed to add a new service and she pleasantly took the time to explain how it would work, the charges associated with it and set everything up for me! Pretty great for someone not so tech savvy. Thank so much for the great customer service!! hard to find in this world.”
“The staff here was great. Props especially to Jon. My wife needed an upgrade that ended up being complicated, and he champed right through it. Appreciate you, Jon!”
“I had to bring a Verizon TV cable for a refund.
The representative took care of the procedure with ease.
He was very happy to take care of it, had a smile on his face.
Checked my Gmail to send me the receipt.”
“Janisse was phenomenal in working with me about a misplaced cell phone and the Find My app capabilities. Super professional and attentive so be sure to hire more people just like Janisse!”
“Amy and Dexter are phenomenal- they were fast and efficient leaving me happier than expected when I switched from t-mobile (who won't help even a dying soul) and I was so happy I did the switch”
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“Many thanks and recognition to Trinity at this location! Due to NUMEROUS internal Verizon errors I had to make SIX trips to this store!
On each occasion I was fortunate to deal with Trinity who took the time and interest to facilitate the many things necessary to undo the Verizon errors. She’s a gem.”