“What an incredible experience I had this last weekend at this store! Vidal was amazing, patient, kind and informative. He really knows customer service through and through!! In a world where soft skills like that are so hard to come by, Vidal is a shining star and an exemplary store manager. Thank you, Vidal!”
“Greeted by a courteous and knowledgeable staff member that was able to replace a screen protector on my iPhone in an expeditious manner and at a fair price.
Since the nearby Apple Store was out of the needed replacement for my phone and the associate told me that they had personally utilized this service, I figured it was a safe bet. Glad I took their advice—very satisfied!”
10AM - 8PM
622 George Washington Hwy Sp 41A, Lincoln“Ask for Mario- my guy knows his tech.
I was having issues with the data usage on my phone not connecting with my apps. My iMessages & FaceTime weren’t recognizing my phone number. Mario was able to identify an issue with my SIM card, was able to navigate AT&T processes to fix the issue within my family plan, and then helped with an upgrade. Not only did he identify the root cause of my problem quickly & efficiently, he also offered really great advice and opinions on phone upgrades and streamlined the process to make it the best possible experience. He hooked it up.
This was hands down the best experience I’ve ever had going in to a phone store with any kind of issue. Both Mario & his other coworker were incredibly friendly, understanding, & helpful. Even if this location is a bit further away than others close to you, it is 100% worth the trip for the level of service you’ll receive.
10/10”
“I really liked this store, the service is super good and above all, the knowledge of the girl who helped me, I think her name is Roxanna, knows a lot about how the Cricket wireless service works; I recommend this location.”
“Nate was excellent fixing a complicated situation with separating accounts, getting the best plan and upgrading old phones to maximize savings! He was personable and his customer service was above and beyond. I highly recommend heading into the store because Nate was able to more for me than over the phone or online- worth the trip for the money he saved me!!! Thank you!”
“Jenifer helped me out yesterday and was super helpful and fast when I was purchasing a new phone. My new phone works great and the whole process took less than 15 minutes. Will come back!”
“Checking out the prices of the phones they do got pretty good phones there to tell you the truth I already got a phone back just in case mine's break I know where to go”
10AM - 8PM
601 Cranston St Unit 3, Providence“been to this location twice- store is very clean, smells nice, music is at a good volume. employees are very kind and helpful, and all the ones that helped me spoke both English and Spanish. the only downside is the parking”
“Needed a phone for an emergency use this morning. One of the staff came to the store and sold me a phone at a discounted price. They are closed on Sundays. Went out if their way to help me out. Thank you very much Tony!”
10AM - 7PM
989 Manton Ave, Providence“Went here expecting to have to buy a new phone because mine wasn't charging. Instead of doing what any store would have done and sold me a phone I didn't need, the owner took the time to clean my charger port out. Now my phone works like new. I will definitely be coming here when its time for an upgrade. 10/10 customer service!!”
9AM - 7PM
1200 Bald Hill Rd, Warwick“Good experience! Richard, my sales person, was very helpful. Explained in detail what will be reflected on my next bill.Store is clean, bright and minimal wait times.”
10AM - 5PM
265 Broadway, Providence“I stopped by today, thinking that I needed to get my charging port replaced. The man behind the counter said nope, I just needed to have it cleaned out. It took him three minutes to clean it and now it’s good as new. I was expecting to replace the port for 65 or 70 bucks, but he cleaned it for free. I offered to give him some money, but he said I was all set. Excellent customer service!”
9AM - 7PM
218 Wickenden St, Providence“I fix my phone to this location very comfortable price I was having issues with my iPhone 12 Pro and they fix it right away I really recommend this place high quality good customer service Angel was really helpful I appreciate all the help they to they also do screen protectors and phones covers repair laptops and iPads good location thank you we fix it ❤️❤️”
10AM - 8PM
135 Hillside Rd, Cranston“I purchased a new Samsung phone and changed my service to AT&T. Brian walked me through the whole process patiently, explaining everything. It only took a bit over an hour to complete. Great service!!”
10AM - 8PM
395 Admiral St, Providence“I really usually hate coming to this location the people that are usually there just make you not want to be there && only go when I’m tired to don’t feel like traveling further and it’s close by ..but I went there wed night . When Ashley was working . I had to switch my daughters line to another phone after she broke hers. There was only one person when I got there && within minutes the store filled with 5 more & Ashley was the only one there and it was about an hour to til closing . She was so friendly and helpful to every single customer . She really went above and beyond and made my whole experience great , since I wasn’t happy mt daughter broke her phone to begin with . Thanks again Ashley. Would come here if there were more friendly staff like her.”
10AM - 7PM
751 Broad St, Providence“I went in cause I had questions about the home Internet. Sabrina was soo helpful and knowledgeable! Her customer service nus AMAZING!!! She genuinely cares for people and helping people!! SHE IS THE BEST!!!!! KEEP UP THE GREAT WORK!!!!!”
10AM - 5PM
218 Manton Ave, Providence“My phone's screen was broken so I took it to get repaired. They didn't have mine right away but they told me the price and that it would take 3 days to get therer and it did! Got my phone fixed in about an 1 hour. My phone was low on battery so when I came to pick it up they were charging my phone. Also since I had already pre-ordered my glass screen protector I had it with me and they gladly helped me put it on. Best customer experience ever! Thank you so much!”
“Ron and David were both very friendly and knowledgeable. While waiting for my new phone to be set up, we all had conversation with other customers in the store that was insightful and refreshing. They both maintained a professional attitude and it was a very pleasant experience. Best customer service I've ever received at any establishment. They represented AT&T and themselves with great light. Kudos to Ron and David for holding down the mineral spring ave store!”
10AM - 7PM
465 Lonsdale Ave, Pawtucket“Had a great experience with Jonathan at the Boost Mobile store on Lonsdale Avenue. Just bought a new iPhone 15 and took it to the store for activation. There was some difficulty because my service is through Boost Infinite which is somewhat different from the regular Boost Mobile. Jonathan opened a chat with customer service and got them to send me an e-sim which allowed me to activate the new phone. Really appreciate the time he took to do this even while dealing with other customers.”
“Will and Andréa spent vastly more time with me than I’ve ever been due with them. They are more knowledgeable than most tenured professionals in any industry with which they work, and will extend themselves beyond their own known means to accommodate a customer in true need. I’d ask of the reader not to read this review and take advantage of their good nature, but then again, they’re more than competent enough to decide whether that is the case.”
“Steve was the bomb. After my wife had the black screen of death and she got a new phone from Verizon insurance, and after the person transferring the data didn't do it correctly, we went to this store, which was the only one that was open!! Luckily Steve was there and transferred all my wife's data and all of her info back on her new phone within 30 minutes. Thanks again Steve!!”
10AM - 6PM
1191 Post Rd #5, Warwick“I have used their services for both phone and laptop. Rory is very knowledgeable and a great tech. If you have a tech problem this is a wonderful reliable place to get help. Highly qualified and recommended.”
10AM - 6PM
375 Putnam Pike Unit 22, Smithfield“Best experience!!!After dropping my phone and shattering both the front glass and back on my iPhone, I had planned on going to the Apple Store in Providence- which I knew would be inconvenient for me and take serval days for an appointment and days for repair after speaking to an Apple representative. A friend of mine who was aware I needed repairs recommended I take my phone to “the place in the plaza where Yamato steak house is” as they had been there multiple times for various services. I had no idea this business even existed until they told me! I debated if I should keep my phone authentic and just go through the hassle of taking my phone to the Apple Store, but I chose to trust my friend and take a chance with this local repair shop. BEST DECISION made! Edgar, the associate, was incredibly knowledgeable, helpful and courteous. Even my 9 year old son complemented on how nice he was to us after we left. Edgar was able to give me two options for new glass for the front screen (a basic, less expensive model verse a bit more expensive premium model.) Edgar, explained the benefits and allowed me to make the best decision for myself. Me, knowing that I am highly likely to drop my phone and shatter it again, I chose the less expensive model! He also let me know the process for repairing the back of the phones glass takes about 4 hours due to the edging that needs to be done on the glass and that it’s best to come in the morning to drop off for that procedure (he also informed me that they can preform color changes for the back as an option too!) I chose to have the front of the phone serviced first and that I would return another day for the back. Edgar was able to service the front glass on my phone immediately and said it would take approximately 30 minutes to replace the glass. My son and I went and had a quick lunch close by and returned to my phone repaired, with a new screen protector I asked for, for the extra protection and the new case I had picked out, it looked beautiful! (Speaking of which, I must add and rave about the large selection and variety of phone cases they have in stock for all phone types and sizes- very impressive!) Edgar completed a functionality test with me present on my phone upon pick up to be sure all features were working appropriately. He then assured me that if there are any issues such as ghost texting and etc, to give them a call and they’ll take care of it. The screen has a 6 month warranty with no damages. I can not say enough good things about this business from the quality of service to the customer satisfaction! Shop small and local- you won’t regret it! Thank you Edgar!-Renee”
“Great savings at Cricket! Danielle at the Warren Ave, East Providence store was very friendly and helpful - excellent customer service. No reason to pay more with other "brand name" phone companies.”
“My husband and I recently upgraded our phones at the Smithfield Crossing location. Usually a complicated ordeal but the Manager Danny was excellent, made the experience easy and as quick as possible. Another employee Jay was also very helpful. On a follow up quick visit Precious was helpful too. Obviously good management is why the store has greatly improved. Danny was pleasant, accommodating and friendly, we spoke to him about his photography talent. The prices on screen protectors, covers and chargers were overpriced.”
10AM - 8PM
540A Reservoir Ave, Cranston“Great customer service from Slater and the other gentleman working at this store. Came in got me a great promotion on my trade in, activated my new phone, and got all my stuff moved. I’m really happy with how everything went.”
“I brought my IPhone in for speaker/microphone repair..I marveled at the technicians knowledge as he took it apart to replace parts, also put on new front protector, which was cracked..he was professional, and fair price..I highly recommend this establishment for cell phone repairs! Thank you so very much!”