CVS, a prominent pharmacy chain, has received a mix of reviews from its customers. According to the feedback, the company's performance is a blend of both positive and negative experiences. On the positive side, many customers appreciate the convenience and proximity of their local CVS store, with one reviewer describing it as "close, convenient, and respectful." The pharmacy staff is generally praised, with one customer highlighting the "women who work in the pharmacy" as being particularly helpful. However, the reviews also reveal some significant shortcomings. Customers have faced issues with the availability of their prescribed medications, with one individual stating that they were left without their asthma medication for an extended period, leading to a hospitalization. The lack of communication between the pharmacy and healthcare providers is also a concern, as customers feel that the staff does not make the necessary efforts to ensure continuity of care. Additionally, some customers have reported encountering rude and unsympathetic staff, particularly in the pharmacy department. One reviewer described a specific employee as "unbelievably rude and lacking empathy," which has led to a negative overall impression of the store. Furthermore, the reviews highlight the frustration experienced by customers when the pharmacy is understaffed, leading to long wait times and inconveniences, such as the inability to redeem lottery winnings on-site. Overall, the reviews paint a complex picture of CVS, with both positive and negative aspects. While the convenience and proximity of the stores are appreciated, the medication availability, staff attitudes, and overall customer service experiences leave room for improvement.
Scripts are never filled on time. Lack of customer service. They randomly close down early for the night so I can't get my scripts after work. Ridiculous.
January 2025
Very rude front counter older lady. Will not return to this CVS. If you hate your job that much then do the rest of us a favor and QUIT.
September 2024
Pharmacy is not helpful and doesn’t attempt to help