The Xfinity Store by Comcast in Wyomissing, PA, located at 2777 Papermill Road, offers a range of services including Mobile, Digital Cable TV, High-Speed Internet, Home Phone, and Home Security. Customers can also make payments and exchange equipment. Many visitors have praised the staff for their helpfulness and efficiency. Emilio, one employee, received a special shout out for quickly assisting a customer in finding a better plan, making their visit swift and pleasant. Stephen also earned commendations for resolving technical issues that had caused significant frustration, turning a potentially long ordeal into a quick fix. Additionally, Dylan provided excellent support to older customers, helping them navigate their account and select services that suited their needs. However, some reviews highlighted areas for improvement, particularly regarding wait times during busy hours. One customer experienced a lengthy wait before receiving assistance, noting that several employees were engaged in conversation rather than attending to customers. This situation led to some customers leaving due to the delay. Overall, while many customers have had positive experiences at this location, there is room for better management of busy periods to enhance service efficiency.
Other than the expected sales tactics, a smooth, professional experience
November 2025
Quick service and friendly staff.. Spanish speaking too..
October 2025
You guys are the best 💓 I was on the phone with Xfinity for 2 hrs, while on the phone I drove to Xfinity and it got resolved in 5 minutes while I was still on the phone with customer service. This is the place!!! To get your service @1000 percent 💕😘💕😘
