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June 2024 by Ibrahim Fofana
Employees stole my cash in this store?♂️
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May 2024 by Anthony Good
Terrible customer service! Save yourself a lot of headaches and wasted time and just go somewhere else.!
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April 2024 by Brinda Muthuswamy
Rude check in process . I was working till 7 pm and had to show up close to closing for a quick question . It was about 8 mins before the store closed . As I was walking towards the store , the staff who saw me walking closed the door and then walked away . I showed the timing and tried to say that it was a quick question but he walked away saying nothing !! I was frustrated especially since it was still not closing time . Fortunately another staff came up to me and opened the door , heard my concerns , gave me an appointment for another day! I confronted the staff who walked away humiliating me with such lack of consideration, poor response and unprofessional behavior and he didn’t even apologize ! Have been a Verizon customer for 12 years and totally disappointed! I give 2 stars only because the nicer staff who helped me !
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March 2024 by willow d
I went to this store which was a long drive , as I was told that only corporate stores have the equipment to transfer data from a phone with a non working touch screen , so I made an appointment as you Cannot call the store directly which i think is problematic . Once at the store i was told they have no such equipment [ aka a computer and third party software , with an hdmi adapter] so an overall waste of time to go there.Very disappointingly that a muliti billion dollar company does not furnish there store with the proper tools.
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March 2024 by Robin McGrew
Thank you to Kiera for helping me with a tech issue on my Google Pixel today! I am so happy with my experience. I will be back when I am ready to upgrade.
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February 2024 by Robin Steiner
Thank you to Kiera for helping me with a tech issue on my Google Pixel today! I am so happy with my experience. I will be back when I am ready to upgrade.
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December 2023 by Ashley Hess
I never write reviews but I had the most horrific experience with this store last weekend. The representative who "helped" me completely messed up my entire account. I was charged three different "fees" onsite, which Verizon Wireless customer service still can not tell me why these charges occurred (most likely fraud so I now have to dispute through my credit card), the iPhone I purchased was never added to my account, a whole other line WAS added to my account (never consented to that), two subscriptions to Netflix and Disney + which the representative told me would be free for 3 months through a promotion were charged full price to my account, another device protection program for $60 which I also did not agree to was added to my account. It took me over 90 minutes with a customer service agent at Verizon wireless to undo all of the wrong additions to my account AND another call to customer service to connect my own device which I purchased from this store. Very disappointed. And 5 days later all of my issues are still not resolved. Would not recommend this store to anyone. So disappointing.
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November 2023 by Gina Tucker
If I could do zero stars. I visited Verizon on three different occasions and left without being helped. They clearly do not care about customer service.
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October 2023 by matt kentosh
Went to the location in wyomissing next to the target . my corporate phone was not working and would not power up. I walked into the store and a young man took care of me. They looked at my phone cleaned out all the connection ports. And 5 minutes later it was working. I asked if I owed him anything and he said no. This is how customer service should be. He was very friendly, very nice I offered to pay him and he said no, this was a good job all around, thank you very much for helping me.
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October 2023 by LetThem Grow
This used to be the place to go. Time to rethink this. Lack of employees means someone has to run to every customer coming in and sign them in. Plus long waits. 40 minutes until served.
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October 2023 by Keith Scharlach
Horrible customer service. Confrontational and threatening when they are wrong. This location called the police on me while I tried to pay for a phone that was stolen from me. They have no idea what they are doing and will argue with customers. I was threatened to "call the cops" The police ended up working with me. This review would not let me respond to your response. I was told it was not a customer service location and it was only sales, The only thing that person was worried about was making a sale and didn't care about me. I was accused of being hostile, I was holding my chihuahua. There was an older couple in the room. I have everything on my camera recorded. Nobody deescalated anything. Do you have any idea how humiliating it is to stand in a parking lot with police surrounding? Go check your video footage. The two girls are the disgrace and should be terminated. I spent eleven hours dealing with that problem with my phone. I was told to walk into your store and it would be handled. The only way they're willing to help anyone as if they're making a sale. I did report this to the corporate office. I should have never been threatened. It was a humiliating experience. I hope people reading this find other verizon stores and have better luck.
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September 2023 by Drew Parks
The customer service there was excellent and I had no problem going in there and upgrading my phone. This visit was effortless compared to the experience that I had at Best Buy
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September 2023 by William Stratton Apsokardu
Had a bad time when the one of the managers switched by accident I don’t think so because I walked in two I Phone when I Got one was from total it was locked for security they put a 5g Verizon SIM card in it the new I Phone I got had a dual SIM card and three days later it switched numbers leaving without any phone and funny enough there were three SIM cards in the box instead of two one was my total SIM card but that was locked be careful store is shady and it’s a shame Verizon is a good company maybe a new HR Manager may help.
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July 2023 by Danielle MH
Randy was great helping us through our transition to Verizon from another carrier! Highly recommend this store!
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July 2023 by Christine
The young man that helped us figured out what was wrong with my husband's phone .I wanted to give him a hug and a kiss .thank u.
