CVS is highly regarded for its helpful and friendly staff. Pharmacists are attentive and willing to assist with prescriptions, ensuring customers receive the right medications and clear guidance. One customer appreciated the pharmacists’ help in filling prescriptions for allergy and eye medications, highlighting their dedication to customer care. The store also features staff members who go above and beyond, such as Tesia, who quickly took a passport photo despite technical issues and limited staff. Customers frequently mention employees like Shelton, who consistently provide kind and pleasant service during drive-thru visits, demonstrating true customer service excellence. The store staff in Royersford received praise for their efforts to ensure prescriptions are safe and properly approved, even contacting insurance companies and using coupons like GoodRx to help customers save. Employees like Kim also show dedication by assisting with account issues and advocating for customers, despite systemic problems with the CVS CarePass system and external services like insurance hotlines. Overall, CVS employees are committed to helping customers with prescriptions, photo services, and account support, making the store a dependable choice for health and convenience needs.
This pharmacy has gone downhill over the years. Rude, slow, and incompetent doesn't even begin to explain the people working the Pharmacy section! Stay clear of this place!
February 2025
If I could give them a zero I would. worst store ever! I've been trying for a couple weeks now to get my son's meds finally got a text it's ready. I come in and they tell me it took me too long to pick it up that it's been over 14 days even though I have proof that they texted me the other day
January 2025
CVS has made it impossible to speak to a pharmacist. Their newer phone prompts and policies prove that they don’t care about their customers.
