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April 2024 by Bonnie Carr
Worst store clerks, enough for me to go to boost mobile. Clerks mixed up the sim cards only activated one phone get home saying my phone service was ended for nonpayment after spending 425.00.
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March 2024 by Jose Salcedo
Excellent
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March 2024 by Patrick M
Tara Jackson rocks!! From the moment I walked into the store through checkout, Tara was professional, knowledgeable and courteous. I have always gotten great service at this store and Tara continued the tradition.
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March 2024 by Bridget Chefbinthekitchen McCord
The worst customer service ever, the 2 black women who work there they need to be fired asap!!! Ignorant, and so disrespectful, I went to upgrade my phone, the way I was treated 2 days in a row, especially today, is a disgrace, it was so awful I left MetroPCS and went to T-Mobile. I hope they get exactly what they deserve, metro they are going to make you lose alot of customers or you need to fire them!!!! I was with Metro for 10 plus years, such a shame, bye metro
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February 2024 by J'lance Floyd
I'm sick of it
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February 2024 by Red Siren
If I could give no stars I would. Both of the girls were rude, had an attitude the second they came from the back. I could barely get my question out before one said, "No, we don't got that." I was inquiring about WiFi. I had already spoken with 2 Metro reps over the phone & was told to go into the store. They were just dismissive & acted like I was keeping them from something more important, maybe whatever they were doing in the back that left the white residue in the corners of the most rude one. *Shrugs* Metro needs better people, like the ones in T-Mobile. That's exactly where I went back to.
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September 2023 by Joyce Reis
I was asked to pickup a phone that was to be used until someone could straighten out personal issues and retrieve phone from their 'Ex'. That became irrelevant when they said to use their card but there was nothing- a zero balance on card.But the store was clean neat and staff was very knowledgeable. Had the funds been on card I could have obtained the desired device.Please note any difficulty had to do with card and not with the store or staff.
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September 2023 by Ashley Moon
The customer service was terrible, the lady was very impatient with me and very rude and refused to comply with the customer service rep I had on the phone to help further assist my service issue.
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July 2023 by Joseph
That was the rudest customer service experience I've ever we walked in and got profiled from the door. The customer service lady looked at us rudely up and down twice never even acknowledged us beyond a grunt, even tho we walked in and greeted her with a hello ... The only thing she said to us was " what you want," and after we said to pay our bill and buy a new phone she went back to wiping displays and ignored us so we left.
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July 2023 by Matthew Nuttall
Top notch customer service. The store manager is very hands on and gets to know her customers. Anytime I have an issue - she has gone.above and beyond to rectify the issue (which is extremely rare now a days and in the mobile retail environment). I only recommend Metro by T-Mobile on N Highland Ave in east liberty.
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November 2022 by Dina Zacherl
Great staff! Very knowledgeable and helpful! Good selection of phones!! Store manager and associates very friendly and welcoming. They answered every question I had and really helped me make an informed decision!.
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October 2022 by David Waajid
Great phone store and very nice employees enjoyed my time there very experienced and everything was easy to do Great place to buy a phone!
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October 2022 by Pam Hale
The east liberty store has one of the greatest person working for them I sorry I don't know her name but she got me a great deal thank you
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October 2022 by Greg Dietz
Taan is awesome , she goes the extra effort to help you out , cuold not ask for a better Rep.....Thanks Taan.......Greg....
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November 2021 by Kyle Carr
They didn't have sim cards in stock, yesterday. Now, its no one wants to answer the phone.
