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“What an awesome Community Bank and the employees are very knowledgeable and helpful.. Thank you Diane Haberman for all your help with my situation today .. I can't thank you enough..”
“My husband and I had a great experience with Hermine. We had many questions and different things for her to do. Mission accomplished!!! Hermine was very knowledgeable, patient, personable, and all around helpful to us! Thank you, Hermine!! Also noteworthy is that we've always had a good experience with FCFCU!”
“Everyone is so friendly and helpful. Marianne at the Neffs location was a big help getting a loan for us and setting up 3 accounts. Pearl at the Walnutport location was an essential part of getting us all together for signatures and opening the accounts.All the tellers are wonderful to work with.”
“I've had bbnt as long as they existed. Honestly only because I got grandfathered in with knbt. I was going to change banks on account of the horrible customer service I delt with at the Whitehall location! I personally go out of my way no matter where I am at to go to the Northampton location! The women are beyond pleasant, and always go to the next level to accommodate you. It is only due to this location that I am still a customer of this bank.”
“Formerly BB&T Walnutport, the Truist team in Walnutport PA truly treat you like a member of the family. Hometown customer service in a big branch setting makes the difference here! The staff ensure they have your best interests at heart. I am saddened by the loss of our local Palmerton branch, however, some of the same smiling faces are now at the Walnutport branch as well. I really enjoy my usual tellers, namely Sherry at the drive thru who never seems to have a bad day. She really ensures that customer service is included in with your short interaction. Wanda, Karina, Allison, Jenna & the rest of the staff truly make sure you are taken care of when any issues arise. I have nothing but positive remarks about this location! I do miss my local Palmerton branch and some of the staff there because everyone was absolutely a pleasure to bank with. I did not have the best credit but I was able to maintain a secure account with BBT/Truist for over 5 years now and would never switch again!”
“I had an account with New Tripoli for 25 years before closing account when I moved. I now do business with them through my company, and they are still very friendly and helpful, even though they knew I had a prior account there and I had closed it.”
“I initially had a lot of apprehension about opening a bank account, but I managed to get thru the doors and have had nothing but positive experiences.
From day one, everything was thoroughly explained.
The Key card, the app, the removal of most of those monthly fees, and the kind, attentive staff have made this a smooth, anxiety free experience.”
“Very friendly and helpful staff! They were not only patient with my 4 year old daughter but actually brought her something to color while I set up an account. (Not sure what the other review is referencing, smells fine.)”
“Zachary helped me so much on multiple occasions and is always consistent. Very respectful, patient, and fun to work with! Judy is also amazing and great to work with.”
“My employer drew their checks through this bank. I would always have to drive out to the bank to get them cashed and it wasn't very close to where I live at all.First off, everytime I went there, for some reason I would always get the same teller. I wish I could remember his name, but he was always the teller all the way on the right when you walk in. I didn't have an account so I would always need my ID and whatnot. I went in to cash my last check from that employer and I go to grab my ID, and it wasn't there. I had forgotten it. Since the teller remembered me and he knew that I lived pretty far from the branch he was able to talk to the manager, tell her he knows me, he sees me every time and that I just forgot my ID, and he was able to cash it for me so I wouldnt have had to make the extra trip out there. He went above and beyond to help me out, and was always super pleasant and nice every time I came in. So I just wanted to leave the review to give him a shout out! I just wish I could remember his name. I want to say Jeff/James something like that. But I'm probably way off. Either way if you have to use this bank, they are very nice, they will go out of their way to help!”
“Zachary helped me so much on multiple occasions and is always consistent. Very respectful, patient, and fun to work with! Judy is also amazing and great to work with.”
“James Davis took the time to get me a temporary debit card. He did not try to resecdual or give a line of b.s. Said it would not take long and would take care of it.This is a lot different than dealing with the Bath branch that is 2 minutes from my house. No follow through or comuction from Bath branch.Thank you James.”
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“Been banking with this bank for over 30 years. I never had a problem with this bank. Every teller or floor person have been pleasant. Sometimes you need to wait awhile to speak with a person in the office. But when it's your turn , they don't rush you. On occasion I've been to the wind gap, mount bethel and the stroudsburg branch. Basically treated the same.”