“I booked my car transport from NY to CA through a broker, Flix Auto. They were great, although I didn’t really understand the broker thing. I shipped a car before and the company i booked it with was the same company that picked up and shipped. This time was different and confused me a bit. The broker will find a shipper for you, arrange a price and set it up for shipping. The whole thing seemed strange to me as you pay on delivery and in cash. Seemed odd as in the past you pay before pickup. I didn’t have a huge budget to spend and they quoted me a good price so I booked it.Anyway, It was only when the driver arrived for pickup that I learned the shipping company was starway. (The broker has no more involvement at this point). The driver did arrive, loaded the car and went on his way.The next day I looked up starway and as you would expect I got super nervous and concerned from all the reviews. I was a nervous wreck for a week thinking about the car.On day 3 of transit I called to see if I get an update on the car and get the drivers phone number so I could check in with him. I was told the car was still expected on schedule and they would call me back with the drivers number. Never got the call.I called a different number the next day and got someone else who quickly just said to text him and he’ll find out. He did in fact text me back shortly after with the drivers name and number. The staff at starway don’t speak very good English at all so it’s kind of hard to speak with them so Mayby that’s why they’re eager to keep the calls short.A day before the scheduled delivery day I texted the driver as I was expecting a call from him the day before but didn’t hear from anyone. He said he would arrive in CA The next day but would be at night and would let me know. I stayed in touch with him the next day trying to get an ETA. Around 6pm he texted saying he would be arriving around 11pm. That’s really late for me as I get up very early for work, but I just wanted to get my car in my hands so I went with it.He arrived and my car was exactly as it left, huge relief. He got it off the truck, looked up my info on his phone, I paid him the agreed upon price (huge relief) and was glad it was over and all went well.So all said, they picked up my car, shipped it fast for a great price and it arrived safe. Customer service is a bit lacking, seems like they can’t wait to get you off the phone but all in all they did their job and I can’t really complain other than the week of sleepless nights reading the horror stories in the reviews. I’ll give them 3 stars for customer service since everything was ok other than that.Would I use them again? Prob not, I’d rather pay a few hundred bucks more for the peace of mind.”
Transportation
Transportation
Transportation
“I booked my car transport from NY to CA through a broker, Flix Auto. They were great, although I didn’t really understand the broker thing. I shipped a car before and the company i booked it with was the same company that picked up and shipped. This time was different and confused me a bit. The broker will find a shipper for you, arrange a price and set it up for shipping. The whole thing seemed strange to me as you pay on delivery and in cash. Seemed odd as in the past you pay before pickup. I didn’t have a huge budget to spend and they quoted me a good price so I booked it.Anyway, It was only when the driver arrived for pickup that I learned the shipping company was starway. (The broker has no more involvement at this point). The driver did arrive, loaded the car and went on his way.The next day I looked up starway and as you would expect I got super nervous and concerned from all the reviews. I was a nervous wreck for a week thinking about the car.On day 3 of transit I called to see if I get an update on the car and get the drivers phone number so I could check in with him. I was told the car was still expected on schedule and they would call me back with the drivers number. Never got the call.I called a different number the next day and got someone else who quickly just said to text him and he’ll find out. He did in fact text me back shortly after with the drivers name and number. The staff at starway don’t speak very good English at all so it’s kind of hard to speak with them so Mayby that’s why they’re eager to keep the calls short.A day before the scheduled delivery day I texted the driver as I was expecting a call from him the day before but didn’t hear from anyone. He said he would arrive in CA The next day but would be at night and would let me know. I stayed in touch with him the next day trying to get an ETA. Around 6pm he texted saying he would be arriving around 11pm. That’s really late for me as I get up very early for work, but I just wanted to get my car in my hands so I went with it.He arrived and my car was exactly as it left, huge relief. He got it off the truck, looked up my info on his phone, I paid him the agreed upon price (huge relief) and was glad it was over and all went well.So all said, they picked up my car, shipped it fast for a great price and it arrived safe. Customer service is a bit lacking, seems like they can’t wait to get you off the phone but all in all they did their job and I can’t really complain other than the week of sleepless nights reading the horror stories in the reviews. I’ll give them 3 stars for customer service since everything was ok other than that.Would I use them again? Prob not, I’d rather pay a few hundred bucks more for the peace of mind.”