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“Kenny was fantastic! Attentive and informative, he took care of my phone issue and let me know what was happening every step of the way. While spending 2 hours in a Verizon store on a business trip was not ideal, he made it a lot less painful!”
“Came here to pay my phone bill but got upgraded to a new phone in very reasonable price. Bhupen the store representative who was working at the store was great in communication n is very friendly.
Loving ing my new IPhone 15”
“I found this store by chance. I stopped in Squirrel Hill for something else and found this store on my way back to me car. Some I need to go to a t-mobile store anyway, I thought I'd do it then. The employees were so helpful. I was having some Samsung issues and James was Samsung guru! I will definitely purchase My new phone there and from James. I Highly recommend this store.!”
“I lost my phone in an unfortunate accident this week. I visited the T-Mobile store on June 5, 2024 at 9 AM. The two women there working were so incredibly helpful and kind and totally turned my whole day around. They promptly helped me and expeditiously completed my purchase and set up. I don’t know what I would have done without them.”
“Super helpful when I went to upgrade my phone, was even nice enough to let me use their computer to log into my banking information since my old phone was disabled. Discussion and explanation of costs went a bit quickly, but still walked out a satisfied customer and with cheaper Internet service!”
“hello. i needed a sim card for a week. they opened at 10h sharp. i came from an issue with at&t. i was attended by a person who told me 'in 5min you will have a working phone'. it was true”
“Win win win ?Tiffany and Jordan got me an unbelievably good deal on a new phone and service when my old phone broke. My new phone was practically free and the cost of My T-Mobile didn't even go up. Tiffany also made it extra easy for me because she moved all the information from my old phone to my new phone!”
“Quick and easy purchasing. Luke was very helpful and got us everything that we needed. He also set it up in store so we walked out with a fully functional phone with no issues! Quite pleased.”
“Karen helped my wife and I get an internet bundle as well as 2 new phones, helped us save a lot of money from our previous carriers and she was magnificent with help!”
“Lots of parking despite how busy it was. I walked in behind two other people so I thought it would be awhile once I seen a ton of other people inside. I was immediately approached and asked how they could help. I was only returning an old wifi box since I upgraded. Unfortunately this store is out of my traveling way so I usually went to south hills village area. But I definitely enjoy the open atmosphere. It didn't take long to return the item and be on my way. I have gotten multiple phone lines through xfinity and always a great help.”
“Stop by T-Mobile store then pick up a SIM card. My cell phone was n't operating properly right now is you like it took care of the problem? I was losing my phone calls even although the person called it would go straight to my voicemail and my phone is on. Don't know what's going on or why does this but it was doing this so right now it seem like the SIM card straighten out the matters. I am have Wi-Fi calling on as well and this is also through T-Mobile. Might be a time for me to update my phone too”
“Teni is incredible helpful and knowledgeable. The assistance she gave to my wife and I was above and beyond. We are so happy with T-Mobile and we also switched to T-Mobile internet for our home 2 weeks back and it has worked so much better than our previous internet provider.”
“Great staff have a great time everytime we in store. Best T-Mobile in the region with the best staff. I’d really like to see the staff get standing rubber mats for the long hours on their feet the whole time. Will be returning.”
“Antoine easily gets 5 stars for today! He was energetic, friendly and helpful! What more could you ask for? He was quick to help and had me on my way in no time. My Internet device needed replacement - he took care of it efficiently and did it with a smile. This is great customer service! Thanks again Antoine!”
“Todd Yakosh totally took care of me last Tues when my iPhone 7 battery went downhill quickly. He found a great promotion for me on an iPhone 14 and his associate helped me activate it and do the data transfer from my 7. It took over an hour but was worth it bc my old phone needed a software update before data could be transferred-I might not have figured that out on my own if I had gone home and tried to take care of this-”
“Verizon Brentwood, PA Paul made the experience of updating a phone and taking advantage of the Apple watch offer. He was knowledgeable and helpful in guiding us to the best plan and coverage. He was a pleasure to work with - highly recommend him!”
“We have been loyal Xfinity customers for many years, and this store has provided the best customer service experience we’ve ever had. Pania B has consistently gone above and beyond to assist us—not only with our own account but also by helping set up a new mobile account for my mother and resolving setup issues with her internet, phone, and TV package.
Pania demonstrates exceptional knowledge of Xfinity products and services and approaches every interaction with professionalism, warmth, and a genuine commitment to customer satisfaction. Her welcoming demeanor and ability to find solutions quickly make her an invaluable asset to your team.
Having managed call centers in the past, I can confidently say Pania exemplifies the qualities of an outstanding employee. I truly appreciate her assistance and feel assured knowing I’m in good hands for any future questions or concerns. Thank you, Pania!”
“Matt was extremely helpful with our new Galaxy s25+ phones. We were having sim card issues and he had us in and out with working phones in a matter of minutes. Go see Matt!”
“We went to Xfinity to set up a new WiFi for our home, and Ammiel helped us throughout the process. He was very knowledgeable and explained everything clearly, which made it so much easier for us. He also set us up with a 5-year 1-Gig student discount internet plan and even included a free line for 1 year. We really appreciate his professionalism and support. Thank you, Ammiel!”
“Todd Yakosh totally took care of me last Tues when my iPhone 7 battery went downhill quickly. He found a great promotion for me on an iPhone 14 and his associate helped me activate it and do the data transfer from my 7. It took over an hour but was worth it bc my old phone needed a software update before data could be transferred-I might not have figured that out on my own if I had gone home and tried to take care of this-”
“Lucas went above and beyond to help my husband and I get our phone activated today! Appreciate your great service! We need more people like you working in customer service. Thank you Lucas!”
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“Went in there on a Sunday after taking my daughter to a skating rink. After taking a wicked fall with my razr in my pocket. I needed a replacement. Mimi was able to come up with a solution to replace my phone without crushing my bank account. Mimi was polite and professional. Great customer service, would recommend to friends and family”