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November 2023 by Steph
I've just gotten to the point where I'm going to be switching to another bank.
So apparently there was some fraudulent activity on my account and my debit card is now shut off.
I try to call the bank today and am told by the woman on the phone to call the 1-800 number on the back of my debit card, then press "option 3."
I have had issues in the past and was told to call this number previously, and it DOES NOT WORK!
Calling the 1-800 number is a joke.
All it does is have you verify your info, then it gives you your account(s) info. That's it. Nothing else. And if you try to bypass it by hitting a random number, you're met with "That's not an option. Thanks for calling. Goodbye." And it hangs up on you.
I called multiple times, and even waited to see if I missed something. Nope. No option 3. All it did was run through my list of options to tell me what balances I had in my accounts.
So after this debacle, I called the Fulton Manheim branch back, and got the same woman who told me to call the 1-800 number, and I told her that the number doesn't work.
All I received was a snooty response that she didn't understand what I was doing wrong and that I just needed to stop into the bank closest to me to see if they can help me.
What a turn off of an experience. I shouldn't have to get frusterated over an automated robot answering service that gives me no guidance and help when it comes to my finances, or an employee that doesn't seem to care that I can't pay any bills at the moment until my card unfreezes. I'll absolutely be going somewhere else that's way more personable.
Rant over.
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November 2023 by Stephany Marie Shepherd
I've just gotten to the point where I'm going to be switching to another bank.So apparently there was some fraudulent activity on my account and my debit card is now shut off.I try to call the bank today and am told by the woman on the phone to call the 1-800 number on the back of my debit card, then press "option 3."I have had issues in the past and was told to call this number previously, and it DOES NOT WORK!Calling the 1-800 number is a joke.All it does is have you verify your info, then it gives you your account(s) info. That's it. Nothing else. And if you try to bypass it by hitting a random number, you're met with "That's not an option. Thanks for calling. Goodbye." And it hangs up on you.I called multiple times, and even waited to see if I missed something. Nope. No option 3. All it did was run through my list of options to tell me what balances I had in my accounts.So after this debacle, I called the Fulton Manheim branch back, and got the same woman who told me to call the 1-800 number, and I told her that the number doesn't work.All I received was a snooty response that she didn't understand what I was doing wrong and that I just needed to stop into the bank closest to me to see if they can help me.What a turn off of an experience. I shouldn't have to get frusterated over an automated robot answering service that gives me no guidance and help when it comes to my finances, or an employee that doesn't seem to care that I can't pay any bills at the moment until my card unfreezes. I'll absolutely be going somewhere else that's way more personable.Rant over.
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October 2023 by Fern
Rude and condescending over the phone.
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August 2023 by Heather Lutz
I have been with fulton bank for many many years..I will be closing my account due to my money being deposited into another individuals account twice. I have also had to get a new debit card twice in a month's time .customer service is not the best .
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April 2023 by Award winning Blogger / Influencer
*UPDATED*Alexis Is FABULOUS, I’ve come into the bank only a handful of times and I think She’s Helped Me for everything I’ve needed, she works hard, Is committed to Follow through, and Helping Your clients, She really Helped me make sense of My accounts and Get it all Squared away, I can’t Thank You enough for having someone like Her Here , Because when You’re dealing with something as Important as Your finances, It’s so refreshing to have someone as friendly and personable as Alexis, I Hope You give Her every opportunity for Promotion in Her career with Your company, Because She Most Certainly Deserves it!Thanks Fulton Bank for Having an All-Star Customer Service Representative like Alexis, I really Hope You’re proud of Her hard work and Commitment to customer Service! Keep Up the Great Work Alexis, You deserve a Raise and the Employee of the Month (YEAR!) parking space!-Chef Dan from Lancaster County
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April 2023 by Award winning Chef
*UPDATED*Alexis Is FABULOUS, I’ve come into the bank only a handful of times and I think She’s Helped Me for everything I’ve needed, she works hard, Is committed to Follow through, and Helping Your clients, She really Helped me make sense of My accounts and Get it all Squared away, I can’t Thank You enough for having someone like Her Here , Because when You’re dealing with something as Important as Your finances, It’s so refreshing to have someone as friendly and personable as Alexis, I Hope You give Her every opportunity for Promotion in Her career with Your company, Because She Most Certainly Deserves it!Thanks Fulton Bank for Having an All-Star Customer Service Representative like Alexis, I really Hope You’re proud of Her hard work and Commitment to customer Service! Keep Up the Great Work Alexis, You deserve a Raise and the Employee of the Month (YEAR!) parking space!-Chef Dan from Lancaster County
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April 2023 by Jesse Vu (Bunnykiller109)
Not organized, I had to call multiple times for updates. Gave them information and they lose it or say its invalid.
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March 2022 by Anthony Roberson
Be careful of the tellers not knowing math, and hidden fees!
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August 2021 by Michael Worden
Terrible customer service..
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May 2021 by Mary Hershey
Very poor customer service today, lobby closed, long lines at drive thru. No signs up indicating lobby closed. Multiple people walking up to find doors locked.
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October 2020 by Nicholas Kanagy
Best bank if your a member! They are great at what they do! Even in Coronavirus times.
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November 2018 by Garry Becker
After visiting a local barber shop that I found not to take credit cards I took a short walk to the long standing Folton Bank. I paid my fee at their ATM for not having an account with them and than I asked them to make chance for a $20 I was DENIED service. I had to walk next door to a friendly healthfood store to get my change and the store was happy to assist me.
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October 2018 by vern Nolt
Great solid bank to deal with!
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September 2018 by Ashley Deardorff
I Dont RECCOMEND them
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April 2018 by Vernon Nolt
Great solid bank to deal with!
