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“My phone's mobile data stopped working randomly and I went through 3 different customer service agents on the phone in an attempt to see if it could be fixed. I was told I would need to pay off the remaining balance and upgrade to a new phone as it couldn't be fixed.
Decided to stop in at the actual store and see if anything could be done, and Chris knew the solution and had it fixed within 5 minutes. Amazing what some in depth knowledge can provide. Have had good experiences here before and Chris just kept the pattern going in a positive direction. Appreciate it Chris!”
“Daniel F. was so incredibly helpful! He answered all of our numerous questions and was a true delight. Really nice guy and helped us to save money. Fantastic employee!”
“LB helped me today at the Taneytown store. He was just wonderful. He was super knowledgeable and very kind. He made getting a new phone a very pleasurable experience.”
“WOW !! THANK YOU, Kyle Null , for ALL of your help, patience, and expertise !! Helped my son set up his new phone, we got a (2) new earbuds synced, and added YouTube Premium to our account. This Dude is beyond AWESOME !! THANKS, again Kyle !!”
“Came in to transfer 3 phones over and pick up two more, which I’m assuming can be quite a hassle. Spoke to Chris who was very helpful and got everything done perfectly in a timely fashion, overall very good customer service.”
“We were fortunate to have Zach M. as our sales rep in AT & T on Mothers Day. My daughter wanted to add me to her account. We were transferring from Straight Talk to AT & T. Great experience. Do recommend all his assistant.”
“After the week of customer service I had dealt with I was over it . I had already been to another store and talked to idk how many departments in customer service so I wasn't expecting much walking in today but we left pleasantly surprised. Rob and another guy were in the store when we got there but Rob was our actual sales person. They were both polite pleasant very knowledgeable and helpful. We left with everything we needed plus a better plan than we started with. Rob made everything as easy as possible plus he explained how to do a few things at home to make my life easier since I'm technology illiterate. This Will definitely be the store I use for everything from now on.”
“Tried to pick up my phone today (11/27) and weren’t opened when the site said they were supposed to be. Waited about an hour or sours after they were supposed to open and never did. And I have to pick this order up by Wednesday!!! Security didn’t even know when or if they would open.How to change this review once I actually get to this store and there are opened when they are supposed to be…UPDATE: Best customer service. Chuck was amazing. Thank you for making me have a good service! Highly recommend!!!”
“I got greatdeal with AT&T promotion they have going on. I got great service. They have a very wide selection of phones available with different specials.. check it out if you need a phone. Ask for Tyler he was awesome”
“Worked with Kaitlyn at your store to combine my 2 different phone accounts. She was by herself and spent almost hour getting it all switched over. Kaitlyn is great! She's a great person to represent your company. Kept me informed whole time what was going on. Great personality! Next day found your company had overcharged my account. Called Kaitlyn and she took care of calling customer service herself and got the credit on my account! That was a bless because honestly I hate calling your customer service. They leave you on hold forever!!! Thank you again fir having such a fantastic employee!! She deserves a raise for all she does to make boost look good!!”
10AM - 6PM
481 W Eisenhower Dr, Hanover
Mobile Phones
“the staffs at this store are amazing especially Esmer I had a problem with my phone and I wanted a new phone but I was more worried about my pictures and my contacts and she told me that she can transfer all of my pictures and contacts to my new phone and she did an amazing job, Brandon is the nicest person ever he broke it down for me on how much I am going to spend cause I was on a tight budget and Brandon right away knew the prices right from the back of his head so therefor I am so thankful for Esmer & Brandon if it wasn't for them two I don't know what I was going to do.”
“The cashier we had was so lovely her name was Mary. She was an older woman but she was so kind and amazing at her job. She bagged our groceries perfectly and was very nice the entire time.”
“I am actually shocked to see the poor reviews for this location. I was a customer today and I was beyond happy with the service I received. The manager Michelle was patient and helpful from start to finish. I was in the store for almost four hours today between trouble shooting SafeLink and TracFone trying to keep my phone number and start service with MetroPCS. Those companies gave me the runaround the whole time and made it almost impossible for me to access my own account information in order to change. Michelle assisted in helping me choose a phone and a plan within budget and even went as far as transferring my contacts and photos to my new phone. She was attentive and informative. I highly recommend this location - at least Michelle - and I hope that her manager sees this and gives her a raise and better air conditioning in the store. Thank you!”
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“Wallace was so helpful explaining what I was paying for. He educated me on what made the most sense for what I needed, and made the necessary changes to my account so I would have a better experience moving forward. I’ll absolutely be going back to him for future purchases and questions!”