Cell Phone Stores in Westminster, MD

“Today we were in for a new cell phone for my son. Patrick helped us. He is a very knowledgeable person and helped point us to a good phone. We have known/worked with Patrick for awhile now and will only go to him !”

“First I stopped by, just before closing, to just get some fact-finding done. Matt & Zack were very informative, knowledgeable and pleasant. I was very happy to see Matt's familiar face the next day after I decided our plan of action to replace a phone. Despite being the only person working (and with a decent line of customers), Matt was patient and thorough with every customer. I was super impressed with him - 5 Star Service - would totally seek him out again to service our business account. Great job!”

“The most helpful and pleasant guy I have spoken to in months. I find cell phone plans confusing and expensive and I could kick myself for not checking these guys out first. Now I am locked into a plan because I got a third line and free phone. Ugh.”

“Staff was efficient and responsive. They handled what I needed while also handling people sent to them from a neighboring store who had lost power. They did a good job of keeping all the plates spinning.”

“The online ordering with same day pick up is excellent. I have ordered and picked items up within an hour. The staff is polite and organized. Walmart never seems to have same day pick up available..,”

“I was hesitant to stop in after seeing the negative reviews, but I was pleasantly surprised. The service was very quick. I was greeted and logged in as soon as I walked in, and only waited 2 minutes to speak to a rep. He was professional, very friendly and knew his product lines.”

“We were told by a tier two Verizon tech to return a brand new iPhone to this exact location because it was defective and they could not activate it properly after multiple attempts. After having spent four hours on the phone the evening prior and chatting with tech assistants who tried to diagnose this issue, the phone was brought it to THIS location as instructed by the company for an exchange. My parents were treated poorly by the associate (who’s name appropriately rhymes with “****** — belittled at first for even thinking that a phone could be defective and sent home after having paid some kind of mystery fee of roughly $29.99 to be told that the phone needed to be returned to ANOTHER location and exchanged. After four hours and four different people at Verizon telling us that was the case to begin with, you could say we were pretty frustrated. To make matters worse, the phone number listed for this location is a main 800 line, so you can’t actually talk to a human that works at this location. I couldn’t get answers on why my parents had to pay a random fee to be sent back home with a still VERY defective piece of equipment. I’m all for playing by the rules, but this just seems like a way to nickel and dime those who may not know the ins and outs of tech or the activation process, and that’s a shame. I had to call corporate and complain about this one. We’ve been customers for over 20 years, and I know Verizon isn’t that hard up that they can’t just offer a simple exchange for a faulty device free of any additional charge.**UPDATE** after spending another three hours on the phone with Verizon, we returned to this location as instructed. Adam was amazingly helpful and was incredibly kind and supportive of my parents. He tried what he could with the phone and didn’t question that it was defective. He listened to us and went above and beyond working to make this experience a good one. Give this guy a FAT bonus!! Thank you, Adam!! Verizon is lucky to have you.”