Mother had network issue. Called tech service who was located "off shore". She had no idea what she was doing, sent mother to basement box, reconnecting coax cables etc. Mother hung up, got hold of someone in states and problem was resolved in three minutes! So bad!
July 2019
New, clean, convenient store to get the in-person Verizon help you need. The manager was very nice and helped me find a solution for my needs.