Auto Parts in Wood Village, OR

“I've known this store to be more helpful than other auto parts stores in the area, and after this morning it is definitely my go-to store. I stopped by for a replacement headlight, and Marcus volunteered to check my vehicle lights; plus, while purchasing the light, he also volunteered to install it for me. It took a quarter of the time for me to do it myself. He also taught me to avoid touching the bulb's glass so it doesn't shatter when it heats up. That is a good tip to pass along. Thanks, Marcus, you're a super star!”

“This has been our autobody shop of choice in years past. I almost didn't go with them this year because communication was tough. The phone is often not answered. No response to a social media inquiry. When I showed up in person to get an estimate, employees were not initially welcoming or responsive. What they lack in customer service communication, they make up for in actual body work. With some improvement in customer service interaction, they would rate highly in my book.Services: Painting”

“I scheduled an appointment online, ordered the tires online and paid beforehand. My appointment was scheduled for 10 am and so was someone else for all 4 tires to be changed. Check in took about 30 minutes because they couldn’t find the tires I had ordered and sent to their location. There was only one service member for both appointments. I was told I would be waiting about 1hr-1.5hrs for my car AND the car that got there at the same time as me, at 11:30 it was finally my turn when I see they’re looking for something in my car. Turns out I have a special lug nut key that I didn’t know about and they couldn’t find it so they told me there was nothing they could do and I would need to come back. I was obviously quiet upset and went to my car to look for what they were talking about. Luckily I found it before I drove away and they were able to switch the tires after all. Warren was very apologetic and did what he could to make the situation right. They were able to get the tires changed in under 30 minutes after I found the key so I was really thankful they made sure to get it done quickly after having waited forever. I had not known about the special lug nut key beforehand but I was also told store policy is they’re supposed to check about a lug nut key when they check you in for your appointment. If they had followed policy it could’ve saved time and stress for everyone involved. 4 stars because I appreciate them doing what they can to make the situation right with me and getting my tires done quickly once they pulled my car back into the garage.”