Pottery Barn is a well-regarded store known for its excellent service and quality products. Customers appreciate the helpful and friendly staff, who are eager to assist and provide information about the store's offerings, such as scented diffuser oils. The store is thoughtfully decorated and effectively utilizes its space, making it easy to find various home items and furniture that cater to different budgets. While some customers may not favor the overall style, many find that the designs remain timeless and coordinate well with previous purchases, enhancing the home furnishing experience. Shoppers enjoy the convenience of being able to buy additional items like place settings and bedding that match their existing decor. There are also options to purchase throw pillow covers separately, allowing for seasonal changes. Although there have been occasional instances of delayed customer service, the overall ambiance is relaxing, making it a pleasant place to shop for home essentials. Pottery Barn continues to be a preferred choice for those looking to create a comfortable and stylish living space.
Had a bad experience here, which was a bummer because I was ready to buy. I just needed a bit of help and despite there being at least 8 employees helping I wasn’t offered any help or assistance.
July 2025
I've found the service at this store to be excellent. Thank you, Isaiah, for educating me on your line of scented diffuser oils.
June 2025
I ordered a complete set of outdoor furniture on May 26th, the items were estimated for delivery between Jun 24-28, and now Pottery Barn is telling me I have to wait until Sep 16. One side table was delivered individually and the quality is very disappointing for such an expensive set.
