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“Friendly and knowledgeable staff. They treat their members with respect and willing to help out if a problem or situation comes up. I feel safe keeping my money with Northwest community credit union.”
“Since I became a member at this branch nearly 5 months ago I have noticed that all of the employees are very helpful and they really care about the quality of service that they provide there. I feel very well taken care of by everyone and their professionalism is outstanding. I thank all of you folks for all that you do!”
9:30AM - 5:30PM
1190 Mohawk Blvd, Springfield
Banks
“I have been a member for several years and have had nothing but the best experience. PFCU has been there when we've needed their services, turn around time is impeccable, they are professional, kind and most of the staff know us by name.”
“Unfortunately they don’t have many branches throughout and the app is kind of underdeveloped. Other than that, the staff and services are great! It’s awesome to have a branch that you can go to and get quick friendly service! Def recommend if you are looking for a local bank!”
“I just want to say thank you to Delores for her kindness and sensitivity. I was recently widowed and am in the process of taking my husband’s name off of things, including our bank account. Delores was so helpful and understanding. She also made the process really easy.”
“Excellent customer service. I work for a company that has an account here, and yes, sometimes there are wait times and long lines, but the customer service is always top notch. They take their time to do their job correctly, always with a smile on their faces. They get to know their account holders, and always greet you by name. If I lived in the area, I would have my own personal account here as well. Great job!!”
9:30AM - 5:30PM
5251 Main St, Springfield
Banks
“Welcoming and eager to help resolve any banking issue. Treat people with respect. Errors that were made by myself were satisfactory dealt with. They credited my account within moments and listened to my personal reason as to my technical ignorance and explained to my satisfaction to have it resolved.”
9AM - 5PM
707 Main St, Springfield
Banks
“Refreshing to deal with folks that WANT to do business with you. I've had the pleasure of dealing with other banks that were a royal pain in the rear.Flabbergasted that they make it hard FOR ME TO GIVE THEM MONEY.But not at banner, they take it with a smile so I can live my life and conduct business.Thanks guys!”
“My experience with OnPoint has been very good. I had a scammer take money out of my account and Destiny helped me close and reopen my accounts meticulously (I have several). I appreciate there good customer service and competency.”
10AM - 6PM
5753 Main St, Springfield
Banks
“Love working with US Bank. I feel appreciated as a customer and all my business banking needs have been met by the exceptional team members across the organization that help me when I call, click in or drop by.”
“Do you remember when banks knew their customers by name. Well, Citizens Bank in Springfield still does! While I tend to avoid big banks and go with credit unions... Citizens Bank is the best of both worlds. And I particularly Love banking with Citizens at the Springfield Branch. While I won't mention their names here, this team is a class act with the very best in customer service. They have not only been able to take care of all of my banking and financial needs, after a recent medical incident, I received a get well card with personal notes signed by each and every staff member. If you wonder if this review is for real... go into Citizens Springfield with this review, and I bet they know who wrote it! :) Citizens Bank, Springfield Branch gets 5 stars for customer service, professionalism, and great business with a wonderful, old-fashioned personal touch. UPDATE: Summer 2016... Three years later, I wish I could give Citizens Bank Springfield 6 out of 5 stars. My experience of this branch has only gotten better and better. Thank you Citizens Bank! It truly is a pleasure to do business with you.”
“We had a complicated account issue and Lara went out of her way to help us through it. She has earned our appreciation and loyalty to her branch with her exceptional professionalism and customer service. Thank you again, Lara!”
“[*edit* As far as I know, if you bank here and refer your friend to open a checking acct, they GIVE you BOTH $50!! $50 for you, then $50 for your friend!! Ask for the refer-a-friend card. It's as simple as it sounds!]They are good to you here. If you close your account I think they return your membership fee. They don't have any financial penalties for not keeping a minimum balance. Some banks charge you $20 a month for not keeping $200 at all times. Beware banks offering 'No minimum deposit/ no monthly fee.. ...for 90 days'”
9:30AM - 5:30PM
925 Harlow Rd, Springfield
Banks
“I have banked with SELCO for quite some time, and have always had a great experience. Just went to buy a CD and the person I spoke to took the time to talk with me about my account (not what I had intended, thought I'd buy the CD and be gone) and point out ways to make more interest. What terrific service!”
8:30AM - 5:30PM
2011 19th St, Springfield
Banks
“Each time I have to get on the phone & talk to a human at the bank, I am more impressed with the service. Every representative I've dealt with is extremely helpful, patient, & knowledgeable to my issue. If they don't know the answer themselves, they will find out & inform you of the results. I couldn't be happier about my experience with Selco Comm. Credit Union. Keep up the GREAT work!!!?? ?”
“Over a 3 day period and 3 visits to this branch we had the pleasure of meeting and working with Heather, Ishy, and Violet. All three ladies were very knowledgeable, helpful, professional and kind to take care of our transactions.
Thank you all.”
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“I've been a proud member for several years now and I can't say enough about their experience and integrity. They are indeed "Big enough to serve and small enough to care." But don't just take my word for it. Give them an opportunity to show you.”