Shoe Stores in Salem, OR

“Excellent help finding my next pair of walking shoes. The person working took the time to watch my walking style and used to recommend a series of shoes that would fit best with me. He gave me some good advice on walking as well.”

“Great ballet and dance clothes. They just changed its location so pictures of the main building will look different.
However, same great business and employees.”

“Great first experience buying steel toe boots. Came in not knowing a thing and the employee Todd helped me out a ton. He was super nice and informative, answering all of my questions and more. Sweet prices and an overall great time in there.”

“Went in with my grandfather in the hopes to find him a new pair of shoes. The associate Benjamin was super helpful and made it such a quick and smooth experience. Definitely will be returning in the future.”

“I had ordered some Birks online in a seafoam green and I was super bummed when I received them because they didn't fit. This was my first pair of Birks so I was unsure about sizing. I came into the store to return them and T.T. was soo helpful because she told me to size up because the bigger size might fit more comfortably. I tried on the larger size in another color Birk and sure enough it fit! She then exchanged my shoes and placed another order for me in the correct size for the beautiful seafoam green! I don't know what magic she did but she found the color even though I couldn't find them online. The shoes arrived 5 days later. Customer service was great! It's refreshing to see such service in retail.”

“Great customer service. They were terrific. Due to my one foot that's been broken multiple times it has a pin in the ankle so buying shoes isn't easy. I have to have a mid high sneaker. They found me a perfect shoe at a great price.”

“Malls are dying. We all know this. I mean, the Lancaster Mall here in Salem is all but closed; the stores on the periphery are all accessible only from the exterior (I discovered this by literally walking face first into a locked door as I was distracted talking to my son while trying to enter. I'm amazing.), making it essentially a strip mall in a circle.

This is the third time now in as many years that we've shopped here. Each time has been a great experience, but this most recent trip made what could have potentially been an incredibly frustrating ordeal into an absolute gem of a time.

First off, Famous Footwear has all sorts of brands, and a rather large Clearance section. Clearance items at the time were buy one get one 50% off, so of course we started looking there. Unfortunately, while I found a pair of shoes that fit me just fine, nothing fit that my boys enjoyed the style of.

So we got to looking. I'll skip my youngest (by two minutes) son, who found a pair that he liked the look of almost instantly, in his size, and felt like they fit perfect. That took him roughly four minutes to accomplish.

My other child is more...dramatic about his life choices. The first few pairs were sized to what his foot should have been, based on the shoe size he was wearing and the little metal doo-dad thingie for feet. But it didn't seem to fit. So I asked the woman working if she could help and see if I was doing his sizing wrong. Her name was Taylor and if there was one specific reason I'd come back to Famous Footwear for shoes, it was her.

She checked out both his feet and determined the right size. She then listened to what styles he was interested in (he hates solid colors and likes more playful, colorful, varied designs). He tried on style after style after style, color and color and color, size and size and size. We looked at basketball shoes, running shoes, tennis shoes, whatever shoes. Some didn't fit his toes. Some didn't fit his bridge. Some didn't fit his arch. One pair had too low of a heel. The New Balance pair that had the perfect color, fit, design, and feel...except the tongue was made part of the top of the shoe, not separate, and that bothered him too much to overcome.

Taylor stuck with us, putting away boxes that we didn't need, but also coming around with new styles in sizes that would fit him and ask him what he thought, get ideas on WHY he didn't like a thing in particular, and never tried to show off anything like that. We were there long enough that several customers came in while we were doing this. Taylor would go and help them, sometimes for quite a while, because we were still going back and forth. But invariably when she finished with someone else, she'd come back to see how we were doing and get right back into the search. She showed absolutely no impatience or annoyance at how long and how thorough my son was being. Instead, she roamed the store looking for the right pair of shoes.

And she found them! She came by with a pair, showed them to him and got his approval. She adjusted the size of the shoe between his sizing (taken for men but it was a women's sizing) and what size the shoe was.

They fit, they were comfortable, and he liked the look of them. He went for a run around the perimeter of the store, which is a thing he does before he settles on a pair of shoes. He declared that they were the right pair.

Two hours for two pairs of shoes, and they cost me about 135$.

The largest part that this was successful, though, was because of how much time and effort Taylor put into helping us. She could have hung out at the front register, looking at her phone, or sighing impatiently every time we grabbed another box, but she didn't. She was right there making sure we got what we needed.

Useful, since my son ”

“I had the greatest shoe buying experience of my life here today. Mike was an absolute gem and as soon as he saw us, went right to work on finding the perfect insole for me! Even went as far as to give me a pair of wedges for my foots supination issue, which the store does not even sale!He is a shining example of not only customer service but customer care. I will be bringing all of my business here to improve my foot health.Thanks again Mike! I truly appreciate you and will be sharing the word.”

“I heard about this store from a friend. They have a surprisingly wide selection of affordable dress shoes. When I walked in I was a little bit nervous because of the reviews I saw, but the guy at the desk was very nice and helpful. I had no problems with the shoes themselves. I’m glad I went.”

“4 stars on the one on Lancaster and 3 for the one by Kohls. They are a bit overpriced. When I was due a refund I waited 2 weeks and the one by Kohls was not helpful at all. They blamed someone else. I just wanted my credit.”

“Good deals, and great shoes, me personally I have a really tough time picking shoes because they sometimes really hurt my ankles to the point where it's too painful to run, but at DSW it's super easy to find shoes that don't hurt my ankles and are stylish at great prices! My favorite store of them all to find shoes at.”