Roberson Chrysler Dodge Jeep Ram is an auto dealership in Salem, Oregon, serving customers from areas like Corvallis and Portland. It offers sales, financing, parts, and service for Chrysler, Dodge, Jeep, and Ram vehicles. Many customers report an amazing and great experience, calling it their best experience in many years of buying cars. The sales team is frequently described as awesome, professional, low-pressure, and not pushy. Staff are noted as personable, knowledgeable, kind, understanding, and genuine, often going the extra mile to secure the exact vehicle and deal a customer wants, including fair value for trade-ins. They are patient, walk customers through vehicles thoroughly, and follow up after the sale. The management also receives praise for being honest, impressive, and ensuring smooth, promised deals without pressure for unwanted add-ons. The dealership has been known to work hard to meet budgets and even secure lower financing rates for customers. While a significant service issue involving poor communication, delays, interior damage, and cleanliness occurred, the service department later demonstrated a serious commitment to making things right. They reimbursed for incorrect charges, fully detailed the vehicle, and implemented systematic changes to their quality checks and customer follow-up procedures to prevent future problems. Most reviewers highly recommend the dealership to friends and family and state they would return for future purchases, with some customers traveling hours specifically for the honest and excellent customer service.
The service department here is fantastic. Everyone is friendly and helpful, and they don't make me feel dumb when I ask a bunch of questions. I have twice forgotten cash in my Jeep when being serviced, and the money has never disappeared. Five stars.
November 2025
My husband and I had an amazing experience with Roberson Salem. Scott, our car salesmen, took great care of us with our vehicle purchase. He was kind, understanding, did everything he could to keep our purchase within our budget, and worked very hard to get the perfect car for our family. 10 outta 10 recommend Scott at... read full comment
October 2025
Hayden is the guy you want. Straight forward, no BS. drove the truck to me in the same day. Get this... He gave me the truck below by low offer. Don't shop... Call Hayden
