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November 2023 by Jessica Rodriguez
Went in August to have my 2020 Mercedes suv looked at, I had bought it 2 months prior at another dealership, car had low miles and was in like new condition. I brought it in because it was making a weird noise when doing slow turns. I can honestly say I don’t even think they actually took a look at it. Ended up telling me it was normal for my car do make that noise and that it’s common? Car had turbo but I knew the noise had nothing to do with the turbo. Had the car looked at by a mechanic who had worked for years with Mercedes and other luxury vehicles when he lived in California, told me he would see this issue often and it was actually the motor fan that was damaged and therefore making that noise, it needed to be replaced!I’m wondering why an actual Mercedes dealership couldn’t catch that? I’m wondering if they had even looked at my car! Very shady!
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November 2023 by Tomas Cantu
Brian and Eli were great to work with!! Due to my hectic work schedule we essentially solidified the deal over text and email. Eli was quick with responses and sent pictures of the vehicle I was interested in. He also took plenty of time to share all the features and options when we arrived to the lot. Definitely will be back when we are ready to buy a second Sprinter!
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October 2023 by Nancy Kielar
Amazing customer service!We are traveling in a Sprinter RV and team at Salem Mercedes were amazing getting us back on our way in a couple of days! Wish we lived in OR so we could have this as our go to mechanic. AND I have NEVER seen such a clean shop.
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October 2023 by Jon Heyermann
Regarding charging electric vehicles -Do not go to the Mercedes Dealership in Salem as they Park there own vehicles and block chargers constantly at that dealership.!! I give this dealership one star in Salem Oregon. I wish we had laws stopping dealers like the Salem Oregon Mercedes dealership on commercial from blocking the charging stations. Have pictures to show this practice at The Mercedes Acura dealership.!!! Just sick- now I found and rated the Whitenell Dealership as they are very accommodating and have many great fast and slow chargers available and they don't block them… wow- that is how you take care of customers.!
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October 2023 by James Somerville
I recently drove from San Fran to Vancouver BC and experienced a flat tire in Oregon not far from Salem. The service advisor at Mercedes of Salem, Don Post, did the most outstanding effort to attend to me finding a replacement tire after determining that the run flat was at the very end of useful life and even arranged a loaner over night while organizing to have the tire installed! I can’t say enough of how relieved I was to be in the capable hands and how satisfied I was with the conclusion that Don and this dealership delivered! If I was in the vicinity I would absolutely buy product from this operation, VERY satisfied, in fact elated!!!! Jim Somerville Toronto
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October 2023 by Nina Zhian
We bought our first Mercedes (EQS) over a month ago and we had an amazing experience in this location, unlike the one we received in Portland. Abel is such a fantastic, caring, and honest salesperson! He went way out of his way to help us and gave us an amazing deal which no other dealership in the area could offer. Do not waste your time AND money in Portland. we had our worse experience of buying a car from Portland Mercedes, super rude and hostile. Totally worth the drive and we LOVE our EQS. Thank you!!
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October 2023 by Raymond Resendez
It was a wonderful experience at the Mercedes dealershipMr. Brent Baker ask what type of car interested in my price range, with that information he found me the perfect match and was right on point with the price , I was then brought to the finance center and there I received great service as well , and within a couple of hours I was driving my dream car.Thanks to the great staff ,at the Mercedes dealership of Salem Oregon
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September 2023 by Terry Burkey
Everybody there worked super hard to make sure I was able to leave with a vehicle, even if it wasn't the car I took in for repair. Tony and the guys in the service bay were super awesome and worked hard to see what was going on with my car and let me know the facts and what cost I would be looking at. Bernardo, Abel, and Ron, meanwhile, were looking to see what options I'd be able to go with for a possible trade-in. Overall, very satisfied with how things went. I was able to have a vehicle that I could drive back with at the end of the day. Thank you everyone!
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September 2023 by Oscar Lopez
I took my car for an oil changed for the first time here. The staff was very helpful and kind! They were able to take care of my car and check on things that I was worried about, definitely a much better experience than other places I’ve been to! I also appreciated the complementary car wash! I will definitely be back
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August 2023 by kathleen conway
Our experience at Mercedes-Benz of Salem was an absolute pleasure! My husband and I just purchased a Mercedes Sprinter van from Brian Merrell and his team of Eli Guevara and Ron Menser. Brian was honest and down-to-earth. He was genuinely interested in us. Brian never rushed or took advantage of us. Eli took us for a test drive and cheerfully answered all our questions about the van. Ron made the purchasing a breeze. The entire van purchase from start to finish was an enjoyable experience! We highly recommend getting your next vehicle from Brian and his team at Mercedes-Benz of Salem.
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August 2023 by Nancy Vollmer
Working with Brent Baker was wonderful. He answered all our questions as he helped us sell our old vehicle and lease a new Mercedes EQB250+. We have had a lot of vehicles in our life and worked with a lot of salesmen in the process. Brent was the best salesman we have ever worked with. We are thrilled to be a new member of the Mercedes-Benz of Salem family!
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July 2023 by Brian Bauer
When was the last time you had a nice car buying experience? Many thanks to Brian and Eli for making the purchase of a 2023 Sprinter smooth and hassle free. Eli took his time to explain the ins and outs of the van and answered all of my questions. Just a nice all around experience. I highly recommend MB of Salem and particularly Brian and Eli.
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July 2023 by Patrick Brown
Very well organized and run repair and maintenance shop with highly trained people. Polite and efficient. Recall parts were ordered and there when we brought our Sprinter in for replacement. Sales floor people were very polite and helpful too. Highly recommend this agency! Patrick Brown
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July 2023 by Olesia Miller
I had a great experience. Bought my first car in USA there couple month ago . My salesman was a very veeeery nice man he helped me to go through all process and answered on all my questions and I feel like I got a pretty good deal. His name is Bernardo Gutierrez. Highly recommend to talk to him.
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June 2023 by Darryl Johnson
I recently bought a Mercedes Sprinter Van from this dealer. Both Eli and Brian were top notch. The whole process was streamlined, stress free and super easy.I bought the van to build into a camper. Brian was super helpful in giving advise, and provided multiple van up fitters within our area that could help me with the build if needed.I definitely recommend this dealer if your looking to get into van life or need a new work van.