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“I couldn’t have asked for better service. We were waiting on insurance to determine liability for a long time and they helped me to wait patiently (knowing I was not at fault helped) and kept moving as much as they could on the repairs, rental car help, encouragement! My car looks brand new (well, except for that unrelated scratch!) inside and out. I am 100% satisfied and will go to them without question if I ever need to again (please no!)”
“I’m new to the area and needed a tuneup on my car. I found Sal’s website and I was impressed with it, particularly when it stated transparent pricing. I called for a quote and found that price to be FAR below what VW wanted. The inspection suggested brakes and power steering flush. Another fair price. I just picked up my car and it runs great, they added air to my tires and I look forward to working with again. The people I interacted with were great, patient, and walked me through everything. I would highly recommend their services.”
“The customer service was excellent, Melanie, the front desk lady was terrific. Communication and overall quality of work was wonderful. My 2019 Series Grey STI looks beautiful again. I'm not sure who painted my car, but give that person a raise. Well done.”
“This guy was fantastic to work with for my husband and then our 17 year old son. He did a great job! He was honest, friendly and respectful! We live in Albany but we'll be getting our repairs done here from now on! We're REALLY impressed :)”
“I highly recommend authentic auto! They are so honest. Honest, respectful, reliable & went above and beyond to help get the information I needed. Researched to find me best solution for my Kia engine issue. Took time to find the best possible scenario. Kept in contact & called back when they said they would. I ended up not needing work done on one of my cars. They were honest about it. Didn’t try to charge me for something I didn’t need. The other car ended up being a large issue but w/hopeful outcome. One of which they spent so much time & energy researching for me, to find solutions. I will always take my cars to authentic automotive!”
“My car with 215k miles broke down. After looking at it and searching for parts he told me not worth repairs!!! Most mechanics would have tried to sell me in fixing it. Also has let me keep it there for a few weeks while I deal with what to do with it and advised me on what kind of cars etc I should look for or stay away from as I searched for a new one!!! I wouldn't go to anyone else!!! Honesty and integrity are hard to come by these days!!!”
“Took my '17 F-150 to The Car Shop in Dallas, OR for electrical issues. First time using the Shop and I'm happy with the results. It was about 5 days in the shop from drop-off to pick-up and the truck has been issue free since. I would recommend them to others.
I decided on The Car Shop because they seemed honest and up-front about costs and workload--they weren't the cheapest repair shop by hourly rate, half the cost of a dealership, double the cost of the (suspiciously) lowest, and on par with the average of others I checked. They warned me they were pretty busy and I needed to schedule a drop-off about a week in advance.
When I dropped off the truck they asked many questions about the issues, how and when they would occur, and what kind of work had been done recently. I was bracing for a couple weeks worth of work, suspecting water or rodent damage to wiring. They contacted me on the third day at the shop and reported suspected problems, a defunct computer and an issue with fluid levels.
They inspected the truck for leaks, addressed the fluid level issue, scheduled an on-site programming specialist for a new computer, and had the work done a couple of days after reporting their findings. The total cost was reasonable when accounting for diagnostic time, inspections, labor, fluids, programming, and parts.”
“Incredible job on every vehicle I have taken to Glen. He has done several vehicles for me. Toyhauler RV that I just sold after 6+ years since he polished and coated and new owners were very impressed with how it still looked new. Recently removed full length tree scratches on our 38' coach and then ceramic coated. Made our 2021 Coach look better than new. Very impressed with his expertise. Strongly recommend this business.”
“Overall, I got what I paid for and that’s what matters. It’s a 3.5-4 star because communication was lacking. I’d get texts& emails with new quotes, but It was tough to get someone on the phone to break down what was going on. Also, my car was done for a day and a half before I knew I could come get it and had to wait 5til next day when open again. I will applaud their breakdowns with pictures and thorough notes, that is helpful as I’m a visual girly, but I would have them call more and leave short voicemails about what the call is for, if it’s quote or if car is done and just be willing to take that time. Especially with the quotes. I accidentally agreed to another in depth check that I thought was the original search and ended up paying more than I thought because I didn’t understand the quote email and checking boxes. My grandpa raved about this place and I’m glad I got the breakdowns and quotes. I think they do solid work, but need a bit more organization/help with communication on customer end. :) they get booked out quite a ways, so I’d recommend calling and hearing their openings before driving there.”
“I came in here today and received nothing but the best. They were very informative and helped me get exactly what I needed. I will come here everytime I need help.”
“Les Schwab continues living up to its client satisfaction standards. I was in and out in about an hour and they did an excellent job in replacing my trailer tire and talking me through the options.”
“Astro Gas station has a New Space Age Look. Located on Monmouth Street in Independence, Oregon. ⛽ The gas station stands out with cool bright blue, red, and yellow colors -- might even be seen from space. Gas station attendants are always very polite and quick. Today 22 September 2019 20$ cash = 6.89 gallons. Be good humans!! ?”
“Mr. Lopez was polite friendly and knowledgeable. He kept me informed of the progress on my old dodge truck and quoted me a fair price. He repaired my truck quickly and problem solved an oil leak, keeping my engine from seizing up. It was a positive experience.”
“Provided a couple different options and the advantages of each. Shared insight and feedback on why it was good I came in when I did. Willing to answer questions I had. Professional and simply nice guys. Thank you”
“Had a big nail in my tire. It was very hot today and I was super grumpy having to put my spare on. I was greeted warmly, treated fairly, talked to like I was an equal (I’m a female with less than great vehicle experiences when dealing with shops) and in and out in less then 30 minutes. Plus membership made it $0 for it as well! Thanks Jason for everything!”
“Thank you Adam and team!They were able to fit my truck in and get it repaired in a very timely manner. Everyone was very nice and knowledgeable and got my truck back on the road quickly. Five stars all the way!!!”
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“I’m actually just leaving couldn’t wait on doing a review.
I called Monday 7/1. Told Jake (not from State Farm) that I was on a single mom budget. He understood the assignment. Quoted me almost 800 dollars LESS than Les Schwab for the exact same tires I was looking at. the tires came in yesterday evening 7/2, and I got here at 7:45am today. They opened a few minutes early (7:51), I paid at 8:20 (it was about 10 dollars less than what I was quoted!! Wooo) and am getting ready to drive out of here (8:38).
Tim at the counter went over my paperwork and warranty and was very pleasant and professional.
Jake gave me a very fair quote on brakes that I need to replace soon, so I’ll be back :)
I would recommend this place to anyone needing services that they offer. Thank you!!”