Rite Aid is a pharmacy and retail store that has been serving customers for many years, with a loyal customer base. The staff generally provides friendly and helpful service, with employees going above and beyond to assist customers, especially when finding prescriptions or items. Customers appreciate the store’s clean and well-stocked environment, though there are some challenges. High staff turnover in the pharmacy sometimes affects service, and staff may be slow to answer the phone or may not always have certain prescriptions or brand-name items in stock. Despite occasional problems like busy times or technical issues, many customers report positive experiences, especially with pharmacy staff who remain calm and friendly under pressure. However, recent visits have highlighted staffing issues, with some staff quitting unexpectedly and store hours being affected. Overall, Rite Aid is seen as a place with caring employees and good service, though it faces some ongoing staffing and stock challenges.
