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March 2024 by Mr Solo
Horrible, unreliable internet. Bad customer service as well. Can not answer basic IT questions.
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March 2024 by Gregory McConnell
They came out so quick to get internet service set up. We were missing a piece of equipment but the technician had one in the truck and installed it super fast! He was also very polite and informative, can’t remember his name but he seemed super chill!
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February 2024 by E. H.
MinetJanuary 8th 2024I have had a few service issues with Minet. I have had a few service issues with any Internet service provider I have ever had.In the last 25 years I have moved 14 times from coast to coast and some states in between with 13 different Internet service providers. But none of these other internet service providers can compare to Minet’s employees and customer service. Whether I have sent a message over Facebook, called them directly, or had to call their after hours number, I have always gotten a speedy response. A few times it was a problem that was on my end. A few times it was a problem that was on their end. But It was always quickly resolved.However yesterday, the 7th of January, 2024, Minet saved me a great deal of heartache. I take care of an elderly woman in the community. She is 91 years old and has the “patience” that goes with it. She was having trouble and she called me. I called the Minet after hour number and Oliver quickly jumped into action. He managed to fix it quite quickly. She called me a few minutes later and said that the young man that called and fixed her problem was such a nice young man and thanked me for helping her.Oliver, you managed to prevent a grumpy old lady get upset by fixing things so quickly for her. I sincerely appreciate it because had you taken your time (my experience with all the other services) I would be hearing about it all week if not the rest of the month.Minet may not be perfect but nothing is. What I can say is that they have the best people and customer service of any service I have ever used. Thank you.Sincerely,E. H.
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December 2023 by Brandon Bates
The customer service at minet was awesome. I had some issues previously and the manager reached out to see what they could do to make things right and show they cared about their customer. I can say they definitely went out of their way to make the issues right and keep their customer happy. They owned the issues which I find awesome especially in todays world of business where most don’t do that. They were very personable and showed integrity. The internet issues I was having before have been resolved and my internet is better than ever and some of the best internet I’ve had from a provider in a long time. From being unhappy to now being a very happy customer I would definitely say Minet is awesome and I couldn’t ask for a better provider now. If anyone is looking in the area for great internet services and customer service minet is a great place to do business and would highly recommend them. If you’re looking to spend your money on internet Minet is the place to be.
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December 2023 by Rebbekka Messenger
Terrible connection. We called to have a technician come out, which they did, but the service wasn’t any better. When we called back, we were told we’d have a fee of $75 (up to the service tech to decide this?) to come out again. That’s crazy to me. Switching providers asap!
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November 2023 by Linnea Hill
Great local provider. MINET offers great speeds at an affordable price! Love the customer service & how receptive they are to my needs :) Totally forgot to pay my bill one month. They gave me a courtesy call & have lowered the reconnection fee from $25 to $15!! BLESS UP.
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November 2023 by Melissa Carrillo
What a great company MINET is! I cannot say how grateful I am to the representatives, they are quick and always answer all of the questions that I have! I’m getting the speed I am paying and I’m happy with my services! Thank you MINET for providing me with top notch services and thank you to the reps who always have my back when I’m in need of help!
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November 2023 by Christy Karnes
MINET is an absolutely wonderful company. I've had them for their 1gig services for almost a year now, and everyone at this company is so sweet and their customer service is incredible. I have never had such great internet service, either!
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November 2023 by Kaiden Collman
Wifi never works and when it does work its hella slow. I have live here for so long and minet never works. Don't use them as a network provider.
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June 2023 by Kalina Kephart
Minet is a wonderful local company! It provides the most reliable internet around the monmouth/independence area. The people who work there are kind and helpful. Truly glad to be a customer. Not to mention it is so nice that there is an actual office with people who live around here locally, and not some call center states away.
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February 2023 by Linda Thixton
The moment you walk through the door, you are greeted with a smile. All three employees there were all very friendly. The gentleman that helped me behind the front desk was very nice, and answered all my questions. Very happy with the service.
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February 2023 by Alexander Schoen
Good internet but randomly stops working sometimes if you don't have an expensive stable ip set up. Also internet stopped working but im on auto draft so why as a night person do I have to change my schedule so I can be up for their early office hours??
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December 2022 by Sam Martinez
I love their friendly service and special customer care. Great product and has great prices. As long as I live in the Independence area I will always do business with them.
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November 2022 by LINDA BRANDON
FOR 3 YEARS I HAVE GREAT INTERNET WITH THIS COMPANY ...
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October 2022 by Annique
They do not do TV anymore u got to pay to get it fixed I don't like it that company
