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“Great experience with David! Very helpful and friendly. Patiently waited with me while I deleted storage on my phone in order to update the new phone. 10/10 recommend”
“Fast, friendly and efficient team. Working with Eve was a refreshing event; great customer service and a most knowledgable agent. My iphone 13 pro had a sim issue, Eve was a more than proficient problem solver and had the issue resolved in no time at all! thanks verizon!”
“I was desperate a couple of years ago when I first visited TCC Verizon. The service I received then brought me back today for an upgrade and I was extremely impressed.”
“First experience with LS Networks and all I can say is WOW! STELLAR customer service from Gabe! He was quick to get us scheduled and even called to let us know he would be arriving 10 minutes early. We are absolutely grateful to Gabe for his wonderful customer interface & great work! LS Networks you should be proud having Gabe represent your company we will definitely refer our friends, family & co-workers for all their internet needs!”
“Christian was very helpful and explained all of the prices. He helped me find the phone that I wanted. He answered all of my questions. My wait time to be helped was less than 10 minutes. He also told me how I could transfer all of my photos and contacts. He also helped me set up my email. I would recommend this T mobile store to people who are looking for a quick and pleasant cell phone experience.”
“All of the staff at this place are incredibly patient. When I was trying to set up my T-Mobile account I was running into issues and everybody in that store helped me set up my account, pick a new phone and transfer my information. Setting up my account was especially difficult, but they helped me every step of the way!”
“I appreciate that from the start to finish, this T-mobile team was friendly, helpful with presenting economic options for our phone technology wishes, and made our longer phone to phone data transfer time well-spent. We initially worked with Manny, who clearly understands getting best value for things you want, and he did well with checking in during the whole process. JJ continued the great service Manny began and shared personal insights we found refreshing, while he assured us of the value/benefits/security we wanted in our phone purchase. Ivan stepped in for a delightful visit, while the transfer process continued until their store-closing. Like I said, this T-Mobile team was ALL THAT. I'm glad we drove to where reviews pointed to good service and hope my review helps!”
“Would recommend this store over others. Had the best experience with Amy, she went above and beyond to help me with phone and tablet. Other employees are good help as well and helpful.?”
“I’ve gone in to this T-Mobile store twice in the last month, and both times had phenomenal customer service. I originally stopped in to see how much a new phone would cost and was assisted by James and Isaac J. They ended up helping me figure out something on my bill that had been an ongoing issue for 14 months, that I had asked about at 3 other stores but hadn’t gotten a resolution. They spent over an hour on the phone with customer care with me to make sure I was taken care of. When we were ready to purchase, we bypassed the store near our house to return to Oak Grove since they had been so helpful. We were assisted by Isaac W and the district manager Chris, and we recieved some of the most amazing customer service I’ve ever had. They spent time making sure we were getting the absolute best deal. I will probably never go to a different at T-Mobile store and will drive out of my way to come here. The staff will give you one on one attention and go out of their way to make sure you are satisfied. I would give 10 stars if I could, thank you all so much!!!”
“My travels required better coverage than I received from T Mobile cell service. Bradley and Rafael provided plan information and existing phone, paperless billing and veteran discounts. After an initial discussion on plans/rates/options, the port over for two phones and plan sign-off took less than 30 minutes. Excellent customer centric service by these guys - if you know what level of cell phone service you want.”
“Fantastic service. Quickly and efficiently transferred all of my data from my old phone to new phone while I had coffee next door. Couldn’t have asked for more and I’m very discerning.”
“Jeff at the Hollywood T- Mobile store is awesome!!! I came into the store before closing and he was more than willing to help me. He went above and beyond to resolve all my issues. Customer service and professionalism were impeccable. Thanks again Jeff!!!”
“Helen helped me with multiple phone questions, warranty items and setting up a watch for my kiddos Christmas gift. She literally spent hours with me working through the kinks and troubleshooting. She explained everything to be clearly and in a kind way. She was amazing.”
“I stopped on today around 3 for what I thought would be a quick visit, which ended up turning into a 4 hour visit, to switch my SIM card and data to my replacement phone, The whole time I was there Nadeen and Julio were so nice and welcoming and unbothered that I was hanging out with them for so long.”
“This review is for the T-Mobile retail store near Pioneer Courthouse Square in PDX. Our first visit in to this store and they were exceptionally helpful and kind. We were mainly helped by the manager Lee who went above and beyond to make sure our requests were taken care of, from porting a phone from another carrier to helping us with home internet. Patient, friendly, welcoming staff... have never had such a stellar experience in a cell phone store. I'd give 10 stars if I could, these folks are amazing. Thanks again for taking care of us.”
“My favorite part about Matrix is their ability to listen and their thorough responsiveness to our needs. Their team has great communication and they were easy to work with as our company navigated our VOIP integration. As a bonus, over the years they've introduced us to their partners who've given us insight into how we might be able to improve our business processes.”
“Been here a few times, don't wanna sound bad but every time I end up getting out of there with no solution to my problemsThey tell me call t mobile or sprint because I have accounts with both of them is like they don't wanna help, I get more help from the one on division”
“I needed a new line transferred from Cricket.... It took 5 minutes, once I picked out my phone! Iphone 13 27.00 a month and 10 a month to add the line $37.00 totally, I could have got a free phone but, and only paid $ 10 more a month but, you know its worth it!”
“Wow! The manager at this location, Kylie, went way above and beyond what she had to do in order to help us solve our tech problems. My husband and I, not tech savvy to say the least, came in the store and were thoroughly impressed with her customer service. She exudes amazing patience, is kind, humorous, and has the ability to truly multi-task; everyone who came in the door was helped by her with a wide smile and a positive can do attitude. We hope she is appreciated by her bosses and given any upward mobility she might desire.”
“I continue to choose this location over many others as their customer service is always outstanding, and today wasn't any different. Jacinda was very helpful, and had wonderful energy. I appreciate her answering all of my questions, and helping us get my new phone. Thank you!”
“Welp, It finally happened. They have Cable internet now. I'm currently using the 100/5 plan and I get the full speed offered and I haven't had an issue with any downtime. I'm changing my review from 1 star to 5 stars due to the service now being offered. It's finally a real internet company. *wipes tear from eye* it's grown so fast.Another Edit Jan/2020: After about two years of using their high speed internet I'm starting to get a little frustrated. When I first got cable internet it was fantastic.. as stated above I've got the 100/5 plan and things we're going well. but nowadays it seems on peak time I'm only getting maybe 10-15mbit down, as well as huge latency problem. I understand wanting to get the community on high speed internet but you shouldn't overload your systems while trying to do it. If you don't have the capacity to offer the speeds we're paying for slow your cable internet rollout down. Hopefully these problems will be fixed in the near future.Edit 3 electric-booga-bee 3/15/20: So it would appear they have done some upgrades to their system or fixed whatever issues they've had for now. I once again am getting the speeds I pay for and the service has been pretty reliable for the last few months. which makes this review go back up to 5 stars.”
“Had the most positive experience at this location! Gabby the store manager went above and beyond for us. And Obi was so fantastic in assisting us and making sure we understood everything going on. Everything was explained so clearly and they made sure we were comfortable with the process. So worth driving across the bridge! Best customer service at a phone store I've had in a long time. Thank you so much!!”
“I've had very poor experiences with T-Mobile in the past. Had my bill go up after promised something else, horrible customer service, However when I went to this location for the first time I was really impressed. They were busy but didn't ignore me, they were polite and helped me with my issues, and no one lied to me just to get a sale. I came home with 5g internet and very satisfied. Definitely going to be the only T Mobile location I'll visit if I can help it.”
“Great service with great attitude. professional team finding solutions .Highly recommend this place.Treating customers with respect is priceless. Thank you for all your help”
“Nedda provides excellent customer service. I found her to be very thorough, courteous, knowledgeable, respectful, professional, and a good listener. Also, I had a chance to compliment her to her manager, Aaron. He too exemplified the service I expected as a customer. Please continue to hire and train individuals of their caliber.”
“Jorge was super helpful! Helped me get some promos that I would probably would have detered me from getting a new phone if not available. Would be 5 stars, but already some questionable billing. I will wait till my old phone is turned in and call if any issues.”
“Erin was fantastic she helped me with my internet equipment and switched from Tmobile to Xfinity mobile. She was very knowledgeable smart and gave me all the information needed. Highly recommend going to see her for any help.”
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“I really appreciate the good and timely service I received. My system is working great. I'm a senior citizen and not too good at fixing these things, so thank you Austin for your good work.”