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September 2024 by Dustin Waldal
If you want to have your time wasted as they try to rip you off for several thousand dollars this is the place to go.
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September 2024 by Lynnsey “BeeDehBean” Trotter
This place blew me away. My parents and I were out looking to get me a new car because unfortunately I got into my first car accident an it completely totalled my car. I was gifted my previous car for good grades I. High-school.
Anyway, my parents took me to a whole bunch of dealerships an all of them either wanted way to much for a beaten up car or we're trying to get me out of my price range.
I was ready to give up for the day whwn we went to Toyota of Gladstone. I unfortunately can't remember the lady's name that helped us look around for cars but she was absolutely wonderful. She wasn't like the other sales people that just wanted your money but was determined to help me find a car that will be reliable an affordable.
This was also my first time having to get a car from a dealership. Any questions I asked she was more then happy to answer.
I left that lot with a CH-R that I absolutely love. AND the autoshop people there are so friendly an get the work done!!
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September 2024 by John Coutu
At my recent visit, service tried to up sell my service by $680. Recommend three services that had already completed before (at there shop). Also had hose that was not reconnected. This is the second service where something was not reconnected . I have had good service in the past not sure what changed there. I would be concerned someone else would not have noticed and either been charged a lot for services not needed or worse damage to the engine buy not reconnecting every thing
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September 2024 by David A. Tortosa
I took my Rav4 into the Service Dept. for a general concern about my radiator fan noise and got my car back and my radiator fan is not working entirely. I just needed help on what was happening and pinpointing where the problem was. I was fine with cold A/C during the hot days…now I have no cold A/C at all. Livid that I paid for my car to be worse than when it came in
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September 2024 by Jason A
I showed up to this dealership in the hopes of buying a brand new 2017 Toyota Tacoma with cash in hand. I showed up and the salesman asked if I would like to test drive a vehicle. I told him I wanted to test drive a manual transmission truck on their lot and he went to get the keys. After coming back with the keys, he declared he did not know how to operate a manual transmission but he was going to jump in the driver seat and start the vehicle for me regardless. He stalled the truck in first gear right after starting it up and it jumped forward hitting the curb and bounced off the curb back into me hitting me in the left arm with the truck driver side door open. I had to go to the hospital for major left arm and back injuries and they kept trying to stall and sell me the truck for $3000 off before I was taken to the hospital. Rich Stiefel, the general sales manager came down to apologize and try to sell me the damaged vehicle regardless of what had happened. Now I am trying to recover from my injuries and their insurance is trying to avoid paying my medical bills when it was 100% their fault. Don't go to this dealership, they are horrible with knowledge about the vehicles and don't even know how to safely operate them properly. Toyota of Gladstone is the worst dealership in this country. They deserve to be out of business.
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September 2024 by Chantay Fong
I came in for my service appointment and was told they were a little behind. After two hours I got up to ask how much longer it might be. Tommy checked me in for my appointment but no one came to let me know my vehicle was done. Who knows how much longer I would have been waiting. This wasn’t a very good first service experience.
Since my first visit, my 3rd service experience was the best so far. Great customer service all around from the gentlemen who checked me in to the one who completed the vehicle inspection and service. I walked in on a Thursday afternoon without an appointment and was told it’d be done within an hour or two but it was done within an hour! Thankful the service has only gotten better and not worse.
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September 2024 by Yessica Galvan
Brendon and the finance specialist were so good! Thank you guys for the help, kindness and transparency. Very quick and efficient location- I’d recommend-go check it out! Love our Toyota Tundra 2024!
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September 2024 by Arian Jahangiri
As an employee of Toyota, I never expected to have such an appalling experience at a dealership bearing our brand name. My visit to Toyota of Gladstone was a rude awakening, and if this is how they treat someone who works for Toyota, I can only imagine how poorly they must treat regular customers.
From the moment I walked in, I was met with a lack of professionalism and courtesy that left me stunned. The staff seemed disinterested, and my questions were either brushed off or answered with vague, unhelpful responses. Despite identifying myself as a Toyota employee, I felt like just another inconvenience to them.
Toyota prides itself on reliability, quality, and exceptional customer service. Toyota of Gladstone seems to have missed that memo. This experience was a stark contrast to the values we uphold at Toyota, and I can only hope that other dealerships provide the quality of service that customers deserve.
If you’re looking for a reliable dealership that respects your time and treats you with the courtesy you deserve, steer clear of Toyota of Gladstone. This dealership is a glaring exception to Toyota’s commitment to excellence. As an employee, I’m embarrassed and disheartened, and I wouldn’t want any customer to go through what I experienced here.
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September 2024 by Tim Bam (Τιμόθεος)
Typical dealership experience, nothing stands out that would make me recommend them over other dealerships. I bought my 4runner from them, so I thought I would give them a try for a Land Cruiser, their trade in offer was $3000 less than the dealership I purchased from, which sold me the LC for the same price Gladstone wanted, just saved me alot of money not buying another vehicle from Gladstone. Moral of the story, shop around and don’t accept the first offer you get.
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September 2024 by Josh T
Great service
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September 2024 by DALLAS HANSON
If I could give 0 stars I would. Since the moment I took my Toyota Rav off the lot it had issues. Toyota has not only failed to fix the issue but has done inappropriate updates on the vehicle that made the issue worse. They’ve replaced the part going on 3 times and still no fix. Now they refuse to order the part and prepare the issue as well as put me into a different vehicle since they cannot fix this one. Truly a trap and a terrible dealership. I’ve spoken all the way to the David Elder, Kyle, every single manager in this place with still no solution. Stay far away.
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September 2024 by Reginald Sanchez
Saw a video of an employee taking a brand new 4Runner for a spin adding unnecessary miles just for a YouTube video.
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August 2024 by Janice Edwards
Mckenzie in the service department was great...the best
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August 2024 by David Fuller
Made an appointment for an oil change. 2.5 hours later after zero communication I ask where my truck is and it's finally done. 2.5 hours with an appointment is absurd. Just got the truck and was hoping this would be my service spot. Guess not.
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August 2024 by Andrew Ortlieb
Will not be taking my truck back for service after they torqued my oil filter to 100+ ft-lb
