KeyBank is a large financial services company based in Cleveland, with assets around $93.8 billion. It offers a wide range of products and services, including retail and commercial banking, investment management, consumer finance, and investment banking. Customers can access their accounts and services through over 1,200 ATMs, branches, phone banking centers, the website, and a mobile app available 24/7. Many customers have had positive experiences with the staff, especially praising the friendly and helpful team at the Coburg Road branch in Eugene. The staff are known for making clients feel welcomed and assisting with any problems. One customer shared appreciation for a staff member who promptly called to resolve an issue with unexpected maintenance fees, showing a commitment to customer service. Overall, KeyBank is recognized for its helpful staff, convenient banking options, and responsive service, although some concerns about fees have been noted.
KeyBank on Coburg Road is FANTASTIC! The team there are fabulous and always make me feel welcomed and help with any problems I may have!
May 2023
Bank manager is condescending and did not want to help. Even the way she answered the phone was rude. Don't remember her name. However, Nicole was very friendly and willing to help.
August 2021
I knew Keybank was trash the before from previous experience but after 5 years i tried to give them another chance, long story short stay away from this bank
