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“Fast, friendly and efficient team. Working with Eve was a refreshing event; great customer service and a most knowledgable agent. My iphone 13 pro had a sim issue, Eve was a more than proficient problem solver and had the issue resolved in no time at all! thanks verizon!”
“Ethan was so helpful and transparent! I appreciate the timely service and education about products and services. Highly recommend coming to this store over deal directly with Verizon customer service any day. My experience on the Verizon site chatting with a rep had me feeling ready to switch carriers, but after getting my questions answered and a new phone from TCC Verizon store in Oregon city, I’m very happy. Thank you!”
“First experience with LS Networks and all I can say is WOW! STELLAR customer service from Gabe! He was quick to get us scheduled and even called to let us know he would be arriving 10 minutes early. We are absolutely grateful to Gabe for his wonderful customer interface & great work! LS Networks you should be proud having Gabe represent your company we will definitely refer our friends, family & co-workers for all their internet needs!”
“Everyone at this location is great. They are always more than willing to help me with any questions I may have or anything I might need help with regarding my account.”
“My phone could no longer charge -- apparently the port was damaged. Melanie one of the people that worked there first examined the port and found it had lint and other gunk in it. It charged briefly but was no longer dependable.
So Melanie told me how I could change plans and get a new version of my phone for $100 (not including the plan change). I went from 4g to 5g and got a new phone and a better plan (better reception.) She also was great in that she put on the screen protector perfectly -- no air bubbles. And she helped me get a couple good fast wall chargers! Excellent customer care! Thank you, Melanie!”
“Elliot spent two hours with me to set up a new iPhone. He was thorough and found I didn’t back up correctly and fixed the issue to make sure I didn’t lose any data. He was so chill and knew exactly how to trouble shoot. I was dreading the new phone set up process but he made it pleasant and easy so I had to leave a review. Other staff there were so friendly and it was actually fun being there. How refreshing. Thank you!”
“Nadeen and Julio were so great. Nadeen gave me the first ever entirely positive experience I’ve ever had in my entire life at a T-Mobile or device-purchasing encounter. The rose gold phone was in stock and Nadeen helped me get a great deal and a bunch of discounts. I highly recommend this location to anyone who is technologically challenged, because if I can have a great experience anyone can. Thank you so much.”
“Jesus helped me change my screen protector on my phone. He is very knowledgeable and well mannered. Great at explaining everything. I shared with him what I needed help with in terms of my service. He gave me great advice to upgrade my plan for it to meet the needs of the whole family. I am very grateful and impressed by the whole experience. Will be coming back to make all the changes he suggested. Thank you!”
“We just got three phones and internet at this store. They gave us a great deal and our internet works far better than any service we have had. The customer service was amazing. Brandon was patient and personable. There were a lot of questions we had during the process and he wanted to make sure we were comfortable with all their products.”
“My favorite part about Matrix is their ability to listen and their thorough responsiveness to our needs. Their team has great communication and they were easy to work with as our company navigated our VOIP integration. As a bonus, over the years they've introduced us to their partners who've given us insight into how we might be able to improve our business processes.”
“My new Pixel 8 was acting up and not charging. I took it into this location and Amy got it working in seconds and charged it enough to get me back to work. I'm grateful she took the time to troubleshoot the phone before anything else like warranty or insurance claims. It's customer service like this that has made me a T-Mobile customer for 15+ years.”
“This Verizon location has excellent customer service! They've gone above and beyond to answer all my questions and ensure I was happy with my new plan while patiently resolving any issues. They patiently listened to my concerns on each visit and didn't try to upsell me. It's refreshing to feel valued as a customer. Shout out to Jeb for their positive attitude and helping me out!”
“I really appreciate the good and timely service I received. My system is working great. I'm a senior citizen and not too good at fixing these things, so thank you Austin for your good work.”
“My family of four was looking to switch to T-Mobile from At&T to save money. Brittany helped us out and was absolutely amazing! She was knowledgeable, patient and friendly. She kept her cool in a high stress environment, with some customers taking their frustration of not bringing ID with them out on the staff.
I would highly recommend this location and Brittany!!”
“Kenny was on time, thorough & professional! He got our internet back on quickly & educated me on what he was doing. He was great with our dogs too! Thanks again Kenny for your help!”
“Abby is an absolutely phenomenal and top-notch T-Mobile professional. As new customers, we switched from another carrier over the phone. Not only did Abby assist me personally, she assisted my entire family. She maintained a pleasant demeanor knowing she wasn't getting the initial commission. Additionally, she was able to correct mistakes made by the Mall 205 store visited the previous day. We were poorly treated there with appalling attitudes.
My family and I highly recommend the T-Mobile Division Center location! My name is Leroy and I approve this message!”
“We were greeted immediately when we walked in the store. The employees were friendly and helpful. I was having trouble with my iPhone 5 charging. I was able to purchase a new charging cord and everything worked out just fine. The store was very clean and well stocked. If I need any further help with my phone I will be returning to Verizon.”
“My wife and I were having problems with our old carrier so we went in to t-mobile near our house and it was the absolute best experience and choice we could have ever made.
Jayson was the most experienced courteous and professional sales associate we have ever dealt with.
He was patient with us and knew exactly what to do to transfer us.
We are very impressed, we will be going back and we will tell everyone we talk to about the professional way Jayson handled our predicament.”
“One of the only times I have gone in for help and was shown impeccable service. Mgr, Blonde, I think Angela. (Sorry for wonky description). She went over my line on my daughters Plan and gave me a price breakdown, even writing it down for me. I was blown away by her patience and persistence on making sure I had a completely clear understanding. I couldn't have been more comfortable and satisfied by her help. I was so tired of, so called phone service, from the other side of the world. I went in and, it was soooo worth it. Love this store and all of the attention I received. Thank you guys!”
“Went in after my phone stopped reading the SIM card and Neil got me squared away incredibly quickly. Super friendly customer service and a really nice and knowledgeable person!”
“Had an easy breezy lemon squeezy great sales experience here. Allen was thoughtful and very knowledgeable, I appreciated his kindness. Thank you for our new phones! ??”
“Changing phone carriers is never something many look forward to - let alone, cross their mind. However, when rumors were leaked that T-Mobile would be moving legacy plans to their newer plans, this immediately became something I constantly thought about as I couldn't afford to pay double the price. One of the first stops I made was the Verizon store at Gresham Station. Andrew immediately greeted me and let me explain the situation while understanding that I was only in the research phase and would not be signing/transferring anything until the news was confirmed the following week. This didn't phase Andrew at all - in fact, he continued to work with me to find a plan that suited my needs without using any sales tactics. When we finally aligned on a plan that matched, Andrew handed me his business card and said that I could text him with any questions. Little did he know, I would be taking him up on his offer and asking him questions every other day for the next two weeks. During those two weeks, I went to AT&T and sadly admit, other Verizon branches to see if the offers varied and out of all of these experiences, none of them compared to Andrew's. The level of care, and willingness to work with me and remember the facts is what made me return to officially become a Verizon customer! Even after signing the contract and needing to wait to port the number over because of my complex situation, Andrew still worked with me instead of telling me to call customer service. His level of dedication to serve the needs of the consumers is why I am happy to have become a Verizon customer and will not be switching phone carriers anytime soon.”
“There could be some updates done in the company. Yet over all, I do like BCT. We have utilized their services since the 80s over the yrs. We try to stick local as best as possible these days and they are not a bad service. As said, "some" things could change to be more competitive. Outside of that, still love them. More customers to them, better opportunity for them to be more competitive and again, they are locally run...”
“I recently visited the T-Mobile store to upgrade my phone because it was completely out of storage, although it worked perfectly fine otherwise. I was fortunate enough to be helped by Chris. Instead of immediately pushing me toward a new phone or plan, Chris took the time to explore options for freeing up storage on my current device. He managed to free up a significant amount of space, which saved me from having to buy a new phone, and I really appreciate that.Chris also provided a thorough breakdown of the costs and benefits if I were to upgrade my phone and switch to a new plan. He was very transparent and knowledgeable, but there was absolutely no pressure to make a decision on the spot. When I'm ready to upgrade, I will definitely come back to see Chris. His honesty and customer-focused approach really stood out, and I highly recommend him if you need assistance at T-Mobile.”
“I needed to return some equipment. The local store staff were extremely friendly and professional and exceptionally courteous. My transaction was handled very quickly and efficiently. My congratulations to this store manager and their well trained staff!”
“Yet my service representative was 200 percent better at their job than Xfinity is as a provider. See ya and have fun losing money Xfinity 😇❤️”
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“The best workers!
The staff for example Sam, are so kind and helpful. They solved our problem quickly and professionally. We are very happy and completely satisfied with the service. Highly recommended!”