Carr Subaru Service Department is consistently described as providing excellent, top-notch service. Reviews highlight a warm, friendly, and professional staff who are knowledgeable, trustworthy, and operate with integrity. Communication is repeatedly praised as excellent and transparent. The team is noted for being helpful, fast, and not pushy, offering clear advisements on vehicle conditions rather than pressuring for immediate repairs. Specific services appreciated include recall work performed at no charge, thorough vehicle check-ups, and the availability of a convenient loaner car or low-cost rental for longer services. The parts department is also commended for being well-stocked and easy to deal with. Additional amenities like snacks, coffee, and complimentary Lyft rides for customers dropping off their vehicles contribute to a great customer experience. The service consistently earns loyalty, with many customers stating it is the only place they take their Subaru.
Bob Thompson was outstanding in his customer service. I felt well taken care of.
August 2025
Stopped by dent removal on my car and Team Member Angelica was so helpful on helping with my claim. Very efficient team. Definitely recommend
August 2025
they don't schedule enough hands on saturdays. really slow. generally a positive experience everyine here is super nice and competent but they are understaffed on saturdays for some reason and therefore the thing they said was going to take an hour and a half max took over two.
