Navy Federal Credit Union serves the armed forces, DoD, veterans, and their families with dedication and excellence. Members appreciate the great rates, discounts, and award-winning 24/7 member service provided at over 350 branches worldwide. Reviews highlight the friendly and caring staff who go above and beyond to assist members during their visits. One reviewer shared a touching experience at the Midwest City branch, where staff demonstrated exceptional kindness and patience, especially towards an elderly member. The reviewer was moved by the warmth and genuine care displayed by the employees, particularly a manager named Leah, who provided a comforting hug during a difficult time. This level of compassion reflects strong leadership and a commitment to serving members with kindness. Others have praised the credit union for consistently delivering excellent service, whether for mortgages, credit cards, or general banking needs. Despite some long lines due to the branch's popularity, members find that the staff remains polite, professional, and efficient. One member expressed gratitude for help with a complicated issue regarding their car title, noting how well the staff explained everything and provided necessary assistance. Overall, Navy Federal Credit Union is recognized for its dedicated service, professionalism, and genuine care for its members, making it a valued institution for those it serves.
Meridith and Megan were awesome! Customer service was exceptional and they were extremely knowledgeable:)
February 2026
Staff at the Midwest City Navy Federal Credit Union is always friendly and helpful. They have been able to assist with all my banking needs promptly and professionally each time we have made a visit to this location.
November 2025
It was ok but some of clerks not so friendly but one had she good
