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November 2023 by Johnny Watkins
We have been without internet for 5 days now, & getting a phone call back is like pulling teeth. If they are this behind, sounds like they need to hire more technicians.
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November 2023 by Sandra Foster
Service is extremely unreliable. Constantly losing service . After hours hotline is a joke. They can’t assist with anything. Representatives within office , answering phone , are not helpful, rude , and act as if your an inconvenience when you call to report issues .
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October 2023 by MaryJane Wain
Always provide fast internet, any time I have an outage they are always already on it before I call. Ido recommend this internet provider.
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September 2023 by Sambo “Sambo421” Crow
This is the worst internet provider I have ever heard of! Always having problems with halfass fixes for a ridiculous price!Edit: Unfortunately for us there is literally no other internet providers that can reach my home until now finally! We have been stuck with this terrible inconsistent service for several years paying over 100 dollars a month for trash. I won't give them another dime. Let my bill go to collections so you make the least amount idgaf!
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September 2023 by Chadwick Gibby
We've had cherokee for years. In the last year they have greatly gone down hill. I can hear my neighbors on my phone, just as good as a party line, they can hear me When someone calls me it also rings my neighbors. I have called multiple times as has my neighbor to cherokee support and they say they will have someone come check it out. But that person never comes and the situation gets worse. The clearer I can hear people over the phone the worse my internet works. Im all honesty they have a monopoly in Bryan Co. Its not fair cause they are so terrible. Thank god for cell phones! As soon as Elon Musk's Starlink internet goes live I'll be leaving cherokee. I'm sure they will lose almost all their business when that day comes. I usually support local businesses. But when local businesses don't care about their customers why should we care about them. I am telling everyone about Starlink, too many local telephone companies around the state that doesn't care about anything but your monthly payment. Cherokee will fail from what they built and the way they service it. They have fiber optics laid about 20 years ago, all over Bryan Co but non of them work. They did it to keep other companies out. So they shot everyone in the area in the foot.Edit been 3 years. Still trash. Still hear my neighbor, when someone calls the internet dies for 10 mins. They send service workers out that do absolutely NOTHING. The dude literally says that's the worst modem we use. He says I'll bring you a new better brand.. he leaves been 2 weeks and never returned. I figure in the next 10 years Cherokee will be nothing more than a memory for the area. They are not repairing or maintaining their current system. They are just screwing people out of $100+ a month, so you can hear your neighbors phone conversation.
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August 2023 by Brandon Upchurch
Find another company.I guess it’s just common practice to bury lines on properties without calling in locates, only burying the line 1-2 inches in the ground and not following the guidance and wishes of the customer.I see lawsuits incoming.
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July 2023 by gerald lea
Family has used them for a couple years now and back when they said they were going to give fiber optics to everyone with the goverment funding they got. We were excited but then it never came. When we asked about if we will ever get they told us that it wasn't profitable for them to run it down to us and to deal with it. If there was another internet service down here we would switch in a second. I wait for the day yall are bought out.
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June 2023 by Alex D
I have had them for months and the problems they have range from wifi cutting out randomly to it straight up not working. When they “fix” a problem it either gets worse or causes another problem, I barely even get half the mbps I pay for. I can’t even swap providers because everyone else around me is satellite and I’m surrounded by too high of trees. Problems with these guys doesn’t only exist around me though, I know countless people reporting similar problems. AVOID THIS COMPANY IF YOU CAN.
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April 2023 by Dustin Starwalt
I used this company for over a year. I paid for the fiber optic 200mbps. I swear to you, I never once dropped below that. Amazing service. I can’t judge the customer service because I honestly never had to call them! Always worked! So happy I didn’t have to go back Vyve when I moved to Calera. Sadly, I just moved to Northern Durant which they don’t service this area.. (yet I hope)
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October 2022 by Chessa Barnett
One star because I can't give you minus. You really need to send your service people to school and educate them on directions! 3 times, in the past few weeks, one of your service people has come to my house, awakened me, very early in the morning, trying to come on my property to "run a line", install a phone or answer a service call. They keep coming to the WRONG address and asking if I'm someone else. I've told them repeatedly that I don't use your company. This is a tiny town of not much more than 500 people. How hard is it, to know the difference between north and south? The street is not 10 blocks long, from beginning to end! Educate your service people and teach them how to read a simple map! And while you're at it, stand the idiot facing the sun and point out East, West, North and South! I don't use your overpriced phone company. You have no reason to ever bang on my door. For what you charge for your service, you could well afford to hire service people who can read a simple map and follow simple basic directions!
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September 2022 by Grace Rudolf
Cherokee Communications is the local hero for all internet needs! Always easy to reach with fabulous customer service.
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June 2022 by Tricia Cote
We have utilized Cherokee for our smart home for over two years. We had our reservations that the service offered would meet our high demand. Overall we are happy with our internet service and the technicians that installed were great. We are satisfied customers.
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June 2022 by Celeste Friend
Buddy is the best! So funny! We just live him!
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June 2022 by corry brown
Their service works well it’s really high compared to anywhere else but it’s all that’s available also they got a grant for 2 million to provide fiber service over two years ago and have not completed it yet
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May 2022 by Haley Evans
I've had Cherokee service for over 5 years and it always works! I've only been down 1 time in 5 years, and it was fixed within 48 hours. Really impressed with the level of service!
