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“We recently went to look for a new mattress. Marc helped us from start to finish and was friendly and helpful with the entire process. I was dreading mattress shopping and had put it off. If I knew I would have Marc helping us I would have done this a long time ago.”
“Stasha was incredibly helpful and knowledgeable. We came back and made our purchase there in a large part because of her. Sleep Outfitter also has the best prices for mattresses and add ons. We will definitely be back”
“Didn’t have what I wanted when I needed it by, but the associate took care of making my visit well worth the travels to and from. Excellent customer service and dedication to making the visit pleasurable.”
“We worked with Camille and she was wonderful. She answered all of our questions and made sure we got exactly what we needed and wanted. I would recommend going and having her help.”
“Great people, great service, very good collection, very good products, great prices. None can match their price for the same product around Cleveland neighborhood. I recommend”
“We have been looking for a good mattress for awhile as our mattress has been awful. Wes was extremely helpful in helping us find the perfect mattress for us and allowed us to do an affordable payment plan. Definitely recommend!”
“When we walked into Elgins furniture store, the ladies were attentive, but not aggressive. They made our visit comfortable, from start until we made our purchase! Highly recommended furniture store!”
“Great experience! Shae took time to show us and educate us on all the options. We never felt pressured to purchase or upgrade but she obviously did a fantastic job because we did buy a mattress and an adustable frame. Thanks Shae!!”
“I like to thank Mattress Firm for a wonderful job especially the sales rep..... She was very informative willing to work with my schedule and very flexible..... I appreciate the kindness and care that was implemented while I visited your Mayfield store...... the level of professionalism was amazing and knowledge of the product also incredible I will be referring all my friends and family too this location.
Thank you”
“The sales rep Afrisha greeted me when I walked in the door. She took the time to ask what I was looking for and she explained about the way each mattress and base works and let me try each one out until I was satisfied. She was very helpful, knowledgeable patient, caring and kind. The best sales person I have ever met.”
“Having walked into Fish Furniture randomly after looking for the perfect recliner to fit specific needs. I found the chair thanks to very knowledgeable sales person. It was a little more than I wanted to spend but fits each need i have. Excellent service”
“My wife and I went today and were met by Jacob. My wife needs to process things, and sometimes wefe scatterbrained and need to look multiple tiles and have multiple conversations this could be annoying, but he was perfect!. He was knowledgeable, patient, and gave us plenty of space while not hovering. We FINALLY landed on a couch/ottoman combo”
“Visited the Legacy Village store and met with Sandy. She was a wealth of knowledge and guided us to the best mattress for our needs. Definitely a great overall experience.”
“Repeat customer that has had nothing but a great experience. I have gone to other places, but I return each time to OMF because of the value and the quality of products.”
“Brandon was very professional and knowledgeable about what kind of mattress we were looking for. We definitely would recommend, specially this store on Mentor Avenue.”
“Staff was very friendly and accommodating. We ended up exchanging a product for a less expensive one and the refund was processed with no issues. Due to the great customer service we plan to buy our bedroom set from NE Factory direct as well.”
11:30AM - 7:30PM
34700 Vine St Suite 200, Eastlake
Mattress Stores
“I bought a refrigerator here last week and these folks were great to deal with. My initial experience coming in was similar to buying anywhere else, BUT I had a problem with the unit once it got home. The sales team didn't hesitate to treat me very well when returning and finding a new unit. I thought I was going to have to have a fit to get them to do the right thing, but instead they were apologetic and accommodating. I will never buy anywhere else after that experience. I would advise you to plug in the fridge at the store before you buy it first just in case something was damaged in transport to the store.”
“Very professional. This will be my second time buying from Northeast Factory Direct. Basically used them furnish my home. The delivery professionals are efficient as well. I highly recommend!”
“Frank is awesome! I Bought two mattress sets off of him and had an issue with one. He took care of it right away and I ended up buying a third I was so pleased. Would definitely recommend! He will treat you right!!”
“I had an excellent experience purchasing a Sleep Number mattress at the Mentor store.Lynn, the store manager, was extremely knowledgable and a great help in making my decision to purchase a Sleep Number mattress.”
“Jon Monnochio at Levin furniture and has been in the furniture business for many years . He is very knowledgeable and listens to your needs . I would definitely refer people to him . Very happy with my experience and purchase .”
“Had a great experience at The Cleveland Furniture Co. Jason was a huge help and we got a very good deal, they have beautiful furniture. Highly recommend——- 5 stars!”
“We had an an experience with Value City Furniture, from start to finish. The sales staff was friendly, knowledgeable, and helped us find exactly what we needed without any pressure. The checkout process was smooth, and we received timely updates on our order. Delivery was prompt, and the team was professional and very careful with our furniture. We were very impressed with their service and will definitely be a repeat customer!”
“Tami was so helpful when I visited the store. She also answered all my questions when I texted her later that day. She made the shopping experience relaxing and fun.”
10AM - 8PM
1536 Golden Gate Plaza, Cleveland
Mattress Stores
“Even though I was not greeted when I came in . Ms. Gabby asked if I had been greeted and she made sure to welcome me in she's very professional and made me fill confident in my purchase. Frank made sure to complement her service in front of her . I love the structure of purchase . Highly recommended .”
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“We walked in just to look! Ended up getting a great deal on bed and an adjustable frame! Our salesman was training (Fitz), he was fabulous as was his trainer. Thank you gentlemen for your kindness and your great salesmanship.”