Classic Lexus, located in Willoughby Hills, aims to serve as the premier Lexus dealer in the Cleveland area. The dealership offers a solid selection of new Lexus vehicles and a carefully inspected lineup of L/Certified Lexus cars and SUVs. Customers highlight the friendly and professional team, emphasizing their commitment to excellent customer service. Many reviews commend the seamless purchasing experience, with finance managers willing to negotiate and find the best deals for clients. Customers appreciate the honest and pressure-free environment, where staff actively listen to needs and offer thoughtful suggestions. The service department is noted for its dedication, with technicians going above and beyond to resolve issues, even for cars not originally purchased from Classic Lexus. Clients express satisfaction with the follow-up care, showcasing the dealership's genuine concern for customer happiness. Many reviewers are eager to return for future purchases, having had positive experiences with staff members who make them feel welcomed. Overall, Classic Lexus is recognized for its transparency, professionalism, and customer-first approach, making it a trusted choice for automotive needs in the area.
We've owned quite a few Lexuses. This dealership is outstanding! Every employee of Classic Lexus is knowledgeable and so very friendly.
November 2025
The finance manager was extremely friendly and willing to negotiate a deal on a new TX 350. He made the experience very smooth. We will for sure use them in the future!
November 2025
Joe Toth made it very easy and understandable to purchase my new Lexus. A great car and a great dealer.
