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February 2024 by Andy French
Awesome staff, knowledgeable, and friendly.
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December 2023 by Michele Smith
Very friendly and helpful staff. They knew exactly how to fix the issues I had with my bike. Highly recommend this store.
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November 2023 by Joshua Mahaffey
Great product and service. The team at Trek (West Chester) got me into a great wheel set at an even greater price! And, they did it in about 2 hours! I was able to get out and enjoy the bike upgrades over the weekend, and it was a great experience!
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October 2023 by Carolee Meyer
I arrived, not doing anything. Mike was exceptionally helpful, as well as Paul. I was only looking to have the tires pumped up and purchase a pump. However, they showed me how to put the wheel on, checked the brakes and the gears for no charge. They were very concerned with my safety. Mike even went outside in the rain with me to put the car in my small trunk and use a piece of twine to close it until I could get the bike home.
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September 2023 by Joelle Winterhalter
Wanted to give shout out to staff member @ West Chester-Mike. My front brakes on my bike kept coming off and he fixed it on the spot within minutes and NO charge! Plus, he was super helpful in giving me tips on what time of bike rack to get for my Wrangler Jeep. A+ on customer service!!!!
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September 2023 by Lesli Brower
The staff are absolutely INCREDIBLE - second to NONE! I bought a bike here brand-new about 7 years ago. I had not been riding for a few years so I took it in for a tune up and new tires. They worked with me on the price so that it fit my budget and was worth it as opposed to getting a new bike. So respectful, knowledgeable and kind. I am a lifelong customer!
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September 2023 by jib_jeep79
Absolutely blown away by the knowledge and customer service offered by Mike (sales) and the bike tech (didn't get his name.). I was looking for my first entry level bike and these guys both helped me out so much. The entire process was smooth and I couldn't be happier with my new bike. I'm definitely a customer for life. Highly recommend.
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September 2023 by Cathy
Perfect customer service! Everyone was really nice and very helpful. I got my bike out of the garage where it had been for several years and took it in for a tune up. Mike looked it over really good and said it does not need anything besides air in the tires and some lube on the chain. He didn't charge me anything for this! I am very, very thankful for the peace of mind that Mike has given me. You do not find many businesses that are willing to put service first. Thank you Trex, West Chester! You have a new customer!
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September 2023 by Forest Popp
Those folks work so hard for their customers. Their bikes are wonderful even if you don't have thousands to buy a bike. The lower end bikes are perfect for the vast majority and are very high quality. They definitely take care of their customers.
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August 2023 by Leah Bergman
We've had wonderful experiences at the Trek store. The sales team is incredibly helpful with recommendations and sizing if you're not sure what you're looking for. The mechanics are awesome, whether you need routine maintenance or repairs. We appreciate the great customer service. The kids' bike trade up program is definitely worth it!
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August 2023 by John Opoku
Working with Alyson was easy, she was very professional and took time to explain the different types of bikes and their features. Alyson allowed me to have a test ride before purchase and even gave me a discount on accessories. Alyson and her team took their time to install all the additional accessories I picked out, everything was perfect when I picked it up.This is my 5th Trek bicycle and I have only put 50miles on the new bike so far but loving the experience and the way it handles. I will be back soon to checkout a new bike for my wife and will highly recommend the team at West Chester Trek.
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July 2023 by Ann Lauber
Mike provided great service, very knowledgeable, & friendly. I love my new bike and feel it’s a good value for the price. The other staff were also very friendly. Looking forward to a long relationship with Trek bike shop, Mike and the other staff members.
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June 2023 by Annette Ellis
Evonne was great! She helped us get the perfect bikes for my husband and I. Paul fine tuned the carrier Just finished a 12 mile ride . Sweet!
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June 2023 by Thomas Kiefhaber
Evonne was the perfect sales person to guide us through our purchasing decisions. She listened to our desires and concerns, and then directed us to choices that suited our needs. She was patient, informative and fun to work with. Evonne is a wonderful asset to your store and customers!!!!
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June 2023 by Sharon Sexton
Ricky was great - adjusted my bike and offered me a quick and reasonable option to raise my handlebars! AND - it was completed as I waited. Really appreciate being able to get mechanical support so easily and from a friendly face!