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“Had an excellent experience and service. From the all center with Adam who found the info and prepare the documents I needed in less than 10min to the office in West Chester where they were so polite and had all ready for me.”
“Dawn is amazing and I wish everyone did what they said they were going to like she does. She helped me with an ongoing problem in less than 30 minutes and had great communication!”
“My husband and I just opened a new CD and checking account today.Josh and Lora were extremely helpful and patient with our many questions. It was a great experience! Thanks Kemba!”
“Angie in the call center was awesome today! I was having problems setting up an auto bill payment, which turned out to be user error. She was so patient with me...and didn't even make fun of me when we realized it was my fault! LOL! Thanks for your professionalism, Angie.”
“I walked into this location to use the ATM and was experiencing issues with my card - it’s nearly expired and old. Kason promptly greeted me and when he recognized I was in a bit of a hurry, he helped me set up a digital card to be able to use the ATM rather than stand in line for the teller. Kason, you’re a natural born salesperson. If you don’t move up in the ranks at the bank, you have a good calling in sales. Thanks for your help. I’ll definitely use this location again.”
“I am very satisfied with my walk in notary service. They don't even ask me if I am their customer. The service was definitely 5 star.Why giving 4 star is because there must be something wrong with their phone number on google. I couldn't call the branch. This also happened to another branch's phone number.”
“Marcus is truly one of the best bankers I've met so far--he's well-versed in the Bank's products, policies and even new features within the app.Angie, the manager, also did a phenomenal job with hiring and training the other bankers (ex: Whitney and Brooke) who make my overall experience with US Bank to be both positive & memorable. Thank you all!”
“I made a quick deposit but also had some additional issues that I thought could only be resolved at a free standing branch. When I asked the young man in the office about it, he went way above my expectations by fixing all of the issues I've been having and even showed me a better solution to avoid it in the future!!”
“I mostly do online banking except for making deposits which I always do from the outside but the tellers are nice speaking but I very sudden go inside the bank just for the convenience”
“This branch interior is well designed and has friendly staff. I worked with banker, Amr Hamouda who was professional, collaborative and tech savvy. He showed me some cool features of the bank's app as well. Highly recommended!”
“I feel people reviewing a bank are complaining about fees that are 9/10 times their fault. Regardless, I've always been treated fine here and the people are nice. Can't speak to the appointments or other services outside of checking/savings.”
“Have to drop a 5 star rating here for some great customer service by Tyler Smith at this location. Went to open an account and their computer system had an error right as we were finishing. He stayed late to ensure my accounts could be open! Appreciate it!”
“I've had some somewhat long wait times here but over all, the people have been really friendly, especially if they recognize me (I come here a lot for work deposits). I guess I'm more patient than others, it's not a fast food restaurant lol. They also seem to have new people a lot so I imagine getting people trained and sticking around is tough but idk for sure. I hope they're treating employees well, it's gotta be hard working at a bank”
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“I have banked at GECU for 3 years. I’ve had no issues with them. They gave me a good interest rate on a vehicle purchase and a personal loan. I have no complaints.”