Enterprise Rent-A-Car
Car RentalHours:
3600 Terminal Dr, Vandalia OH 45377 Hours
About Enterprise Rent-A-Car
Enterprise Rent-A-Car operates thousands of airport and neighborhood locations, including in Vandalia and Lima, Ohio, and in over 30 countries worldwide. The business is known for its Standard of Care, easy online booking, and exceptional customer service. Reviews consistently highlight friendly, knowledgeable, helpful, relaxed, and polite staff at every contact, from booking to return. Customers report hassle-free and quick service, with staff who explain the entire process. Many note receiving brand new cars, clean vehicles that drive nice, and even free upgrades, which can turn a trip into a memorable experience. This leads many to rent exclusively from Enterprise. However, some issues with vehicle maintenance are reported. At the Dayton Airport location, customers have twice received cars with extremely low oil, requiring them to purchase and add oil themselves. Another rental had a tire pressure issue caused by a screw in the tire. While agents were nice and promised reimbursement for these expenses, the customers report not being credited. The concern raised is that while focus is put on the car's body for dings and scratches, basic maintenance like oil and tire checks may be overlooked before a car is rented again. Despite these maintenance incidents, customers continue to choose Enterprise for generally decent cars and friendly staff.
Most Recent Reviews
April 2026
Smooth car rental experience but the car smelled of awful cigarettes.
April 2026
I always rent my car at this location anytime I travel for work. They have amazing customer service team and always make sure I have the best rental experience. Keep up the good job.
April 2026
Mrs. Lakeisha was amazing at enterprise her empathy and customer service was amazing. Please promote immediately
More Comments(175)
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- Vandalia, Ohio