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“Devon the Assistant Manager, and Tyler are OUTSTANDING. I came in for a storage issue that has been bothering me (for month's) and both of these guys solved it for me in an hour and were more than happy to help. I cannot express in word's how much these 2 helped me with my phone, and did so professionally, respectfully, and with positive attitudes. To the district manager, both of these guy's deserve recognition AND promotion's. I Will DEFINITELY be coming back because of them and their positivity. ???”
“I needed a circuit board for a remote control repaired. This is a remote for a piece of equipment I use at work. A new remote is incredibly expensive. I brought it to the Aurora store just to see if he could possibly repair it before I spent several hundred dollars on a new one. He was able to fix it and he did so for an incredibly reasonable price!! Super friendly and great customer service. I definitely recommend iRepair More!!”
“Ryan stayed past closing an hour and a half to make sure we were all taken care of. And he used his own kit to install the screen protectors on the phones. Very much above and beyond!”
“I had visited a Verizon store to talk with someone about upgrading my plan and possibly saving a few bucks each month while at the same time adding a phone to my plan for my son. I ended up at the Macedonia location.
I'm not very tech savvy and trying to decipher the Verizon bill is next to impossible for myself as well as trying to understand plan differences and which would be the best way to go without losing key plan advantages and also what Verizon could offer.
I sat down and talked with a salesperson by the name of Darrian and he couldn't have been more patient and more helpful in helping me to understand how he could help upgrade my plan and yet save money while getting a better improved plan.. He was very easy to talk with and was very patient with all the questions I myself as well as my son had. The entire staff at that store seemed to be very friendly and they all seem to have a good work team environment. Thank you so much Darrian for all your help.”
“About 3 weeks ago, the owner of the store, fixed my phone. My phone was not working on the screen. I could not type anything on the middle of the screen. The owner was really nice, explained what was going on with my phone and easily helped me get my photos and videos transferred to my new phone. I was really satisfied with the honesty, information, and quick fix. Price was VERY reasonable. I surely would recommend this place!”
“I came in a little towards the end of store hours for the day, the man in charge, Jason, was fantastic, he didn't try to rush me out, he was very kind and professional, he didn't try and upsell me anything that I didn't need, if I need anything going forward, I'll be sure to come here again”
“Olya provided excellent service. She was patient and listened to my concerns, then offered solutions to meet my needs and then some. She is an outstanding employee and I'm grateful for the help she gave me.”
“THANK YOU, RACHEL!!
I came into the store looking for a new phone to replace the one I lost recently. Rachel and Mary were very helpful with getting my new phone all set up. Unfortunately, while I was trying to put in all the other extra stuff I needed to get manually in the new phone, I locked myself out of my phone. Rachel did absolutely everything she could to unlock the phone for me. I mean EVERYTHING!!! Her patience, her knowledge and persistence and her happiness for me that the problem was solved is something I will always remember and be so thankful for! Verizon, you have the absolutely amazing customer service at this store and an outstanding employee in Rachel, who went above and beyond anything I can remember in a long, long, long time! Thank you, Rachel and Verizon!”
10AM - 8PM
9706 OH-14, Streetsboro
Mobile Phones
“MJ, is very knowledgeable of her job. She was such a GREAT help to my Daughter and, I! I highly recommend her. It was VERY unfortunate and disappointing that she didn’t have help in the store!!! SHE WORKS VERY HARD!!!”
“Absolutely love this place great customer service good deals no scams and always got good stuff got me and my son new iPhones and it was quick everything brand new in box love this place”
“I went in feeling a little stressed with my phone situation and Raj made me feel better right away ? Raj was very professional and knowledgeable and helpful and I surly needed that compared to the last location last week. Thank you Raj I really appreciate you ❤️ I am a happy camper now ?
Sincerely,
Mary Solomon”
10AM - 8PM
7197 Aurora Rd, Aurora
Mobile Phones
“I totally ditched my old provider for AT&T because switching was a breeze, all thanks to Bryan! Seriously, the guy deserves a raise. Went in just to switch my SIM, ended up with awesome deals on internet and phones. Bryan's patience and chill vibe were top-notch. Dad and I left feeling like AT&T pros! Five stars all the way, thanks to Bryan.”
“I stopped in the store because I was having technical issues and Vicki and Kayleigh were absolutely awesome! They were very friendly, knowledgeable and expeditious! I’d like to thank them for their stunning professionalism and a job well done!”
“Great customer service and excellent experience from Monica! Went in for T-Mobile Tuesday free offer and walked out with the car charging solution for my new IPhone 15 ProMax. She was kind, knowledgeable and took the time to audit my account to ensure I was receiving the best possible service from wireless to Hone Internet. Atmosphere in store was Amazing. Customers were being put first and walking out with a solution to their needs! Great place to visit for EVERYTHING T-Mobile! Thanks again Monica!”
“I got my daughter a phone and got me a new phone a week later and a free tablet Sam had the up to date phones I was looking for and put me on the best plan. Go check him out. Great service”
“Joe P... And Ms Watts went above and beyond to help me with an extremely difficult situation with my phone service.. The team worked diligently worked to fix a problem created by another store I will FOREVER come to this location for my t Mobile needs”
“Burnell was awesome. Extremely knowledgeable and helpful. He was able to solve all of my problems and answer all of my questions. Highly recommend working with him.”
“CSR'S went above and beyond to help solve my problem, which is the first time I had one! It was software related. But replaced my phone (under warranty) just on case! I guess I am one of the lucky ones with Verizon!”
10AM - 8PM
34190 Aurora Rd, Solon
Mobile Phones
“This store was great to deal with after my very poor experience at your Aurora Store. There they ignored me until I came to the rep (there were no other customers) and then was told rather rudely that it was an exact change store, no outright purchases were allowed (which I didn't want to do) and the when I asked about trade in credit was told that those deals were no longer in effect (they were and I got them at the Solon store.”
“Was with my nephew on Wednesday evening. We bought a phone. Case and screen protector. The two men work both were so helpful and kind. They explained the different phones and options. They did not get attitudes with all our silly questions. I would definitely refer and return there. Great service and experienced staff.”
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“Levi and Joe are great with customer service! Helped with new tablet purchase and was straight forward with everything! Will be coming back for all my Verizon needs!”