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“Ty was exceptionally kind, informative, and demonstrated care. He is in the Northbend Rd/Cheviot location and is the sole reason we left T-Mobile. The Verizon perks, price, nor 5g coverage is better. But the service from staff and online support is. The plan price and options are equivalent to competitors. Although we are still working through some transfer and billing issues I trust Ty will get them resolved. The new phone trade in promotions are 2 thumbs up. Not only was Ty positive, low pressure, and knowledgeable he smiled despite being required to work in the hot store with no air conditioning. It was 98 degrees in the city and inside the store 88 degrees. The store lacks presentation and frills but you can tell Ty cares and works with what he has. I'm looking forward to the new experience because Ty cares about the Verizon customers, his job, and the company brand. Ty deserves a big raise and thank you. I recommend.”
“I was just at the Verizon store today with anxiety about getting a new phone. If I would have know that Troy was there to be as helpful as he was I would have done it 6 months ago. It can be nerve racking getting a new cell phone because that’s basically what runs our life’s today with gps email phone calls and texting our loved ones and work related information. I was relieved that he made it so easy and he also unlocked hundreds of dollars of savings being that I got a new phone and a new watch that he has sent to my house so I don’t have to return to the store very helpful 10 out of 10 much appreciated ???”
“Absolutely love Lua! They make you feel like family when you come in. He’s not scared to tell you what he thinks is good and what’s not. He’s always so very helpful and honest!!”
“He was pleasant and very helpful, he stayed back from taking his lunch break when we walked up, also this older man needed so he went to get a wheelchair. So not only did he help us and took his time to help this other man. Great customer service.”
10AM - 8PM
1382 Main St, Hamilton
Mobile Phones
“Joe and the team were excellent. Family of 3 in need of new phones. Had us transferred setup and provided us with everything we needed and then some. Great service, quick, efficient and fun!”
“I went to the store for an iPhone upgrade. Dalton was very knowledgeable & made sure all my data from my old phone transferred over to the new phone. I really appreciate how quick & easy he made this process. Highly satisfied with my experience. Thank you, Dalton!”
“Tyler was great. The other manager Adam came in and also began assisting other customers who were waiting. They both were outstanding and work great as a team. Tyler went above and beyond to get me the best price and deal. Gave me a great phone and I left that store feeling comfortable and beyond the excited ?”
“I have a great experience with Cory at Tri County Verizon store. After being sent to a YOU break it WE fix it by another guy at Verizon who said he didn't fix. Then I had to apply for insurance and part mailed to my home. Went back to fix it place who sent me back to Verizon where I was lucky to run into Cory who said sure I can repair. He found they had sent me 6 yr old phone. I had paid for my 4yr. Old he called insurance to say what they did. By way during my broken phone time, Verizon had sent me notice all phones on my bill were due a special $1000, phone as I am very long time member. Thanks Cory spent very long fixing me up and getting phone deal and getting my new phone. This guy needs to train your store people. His calm pleasant way is worthy of your using him to improve your image. Cleo”
“Charles at the Kenwood,Ohio store was very helpful, attentive, and knowledgeable. He provided great customer service and went beyond my expectations for the service he provided me while trying to find a new phone. We need more sales personnel like Charles!”
“The customer service is much much better at the Soringdale location than in my neighborhood. I will always return back because service to the customers means a lot. I was really thinking about leaving Metro pcs to a different carrier. Thank You for helping me out”
“Ryan very helpful, friendly sweet amazing nice guy. I’ve been frustrating about my phone ESM for the past two days and he solved it in five minutes. You should guys come over here.”
“First, they were friendly and fix my phone within the amounted time they told me. Was very Impressed with the quality of service that I received today. Glad to have them available to fix my samsung phone. Will definitely recommend them.”
“Myron was very patient, professional and knowledgeable about upgrading service, phones and internet. Also I appreciated his accommodations with keeping my daughter semi occupied with watching cartoons on the store television. He was very nice and Freddie was very helpful in getting the other customers taken care of while I was taking a quite a bit of time deciding on phones and services. ❤️❤️AT&T for Life”
“Great service. Was able to order the battery in one day when two other stores said they couldn't get it. Replaced in less than an hour and for less than the other two stores.”
“Dylan did an incredible job at taking care of getting a new phone set up for me. He even stayed after closing to ensure that everything was done correctly. Great place to shop for a new phone!”
“Moe was extremely informative and helpful,.. he helped me to switch over to T-Mobile because they are giving away some extremely nice phones for people that switch from Metro to T-Mobile, he assisted me through the entire process”
“My sales rep,was very helpful and informed. Convinced me to buy a high, quality phone which is a much better fit, for me and my business. And made me feel welcome to the Verizon family.”
“I had a fantastic experience at the Boost Mobile store! The staff was incredibly friendly and knowledgeable, helping me find the perfect plan and phone for my needs. The store was clean, well-organized, and had a great selection of devices. I highly recommend this Boost Mobile store to anyone looking for excellent service and value!”
“I was able to sell my old iPhone 8 for cash. Service was very friendly and transaction was quick and easy. They have a lot of product, I even noticed LV Apple Watch bands!”
“Walked in to see if they could fix a broken camera lens on my iPhone 13. The men at the counter were ready to help right away and said it could be done immediately, in under 20 minutes. Really reasonable price for the part and repair too!”
“Hi, I am very pleased on this experience of talking with and creating new account with support from Rigina. It is fast, efficient and warmly welcomed. It is my first time in BofA but this experience will make me keep a long relationship with BofA!”
“Ms. Trish on Galbraith rd at metro is an amazing customer service provider. She went above and beyond to help lower my bill. She did more than lower it she saved me tones of money! She was sweet and very respectful !!!!!!”
“MANAGER MATT BURGESS was awesome! Great custoner service, attention to detail,very knowledgeable and patiebt. He makes the Rookwood storei in Cincinnati a valuable gem for ATT. ?”
“Very good people respect at all time very calm and cool to talk and hang around always very welcoming and has a very good place and chill where people are and can get comfortable when their shopping”
“10/10, would definitely recommend! The customer service is excellent, Zee is very knowledgeable and helpful, handled everything I needed in an efficient, timely manner! Store is clean and well kept. I would never go anywhere else!!”
“Kiara is the best sales associate at the store and I have been to a couple locations she is nice helpful and goes over and beyond to help her customers I highly recommend to go to her store”
“The best service I’ve honestly ever had, I’m not the type to leave reviews. But Nate was exceptional!!! Not only did he help me get a great deal, he did it quickly, and professionally. Nate is also just a really smart and insightful guy that I really enjoyed talking too throughout the whole process. If you are seeing this Nate, I hope you heal up quick!”
10AM - 7PM
426 Main St, Hamilton
Mobile Phones
“I got my husbands phone fixed here. It was affordable and didn’t take long. It looks great. They were very good with communication and called me whenever they needed me. It’s super close to my house and the staff are very respectable”
“Very efficient and friendly. My phone was fixed in less than 10 minutes!!!!! Even called and got an appt the same day!!! I’m beyond grateful and 100% satisfied with the service I received.”
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“Nikita I’m sure I didn’t spell her name her right but she was so sweet and kind the wait was long but that’s the staff members fault lol! I understand what’s it’s like to have so many people upset because you doing your job assisting others. Anyways I got out with everything I came for.”