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9AM - 4PM
11560 Princeton Pike, Springdale
Banks
“I came here for a bank account after visiting a few other branches which I would have to wait for too long. A super nice professional named Leslie Ayers helped me with everything i need along with his nice conversation there. Thank you Les, you’re the best. A true gentleman.”
9AM - 5PM
9300 Kenwood Rd Suite A, Cincinnati
Banks
“I have been a member of COPFCU since, I believe, 1990. In the past 35 years, they have handled all of our banking needs to include car and personal loans. They are friendly and very helpful. Thanks COPFCU!”
“Dee with Superior Credit Union was absolutely amazing!!! She did everything she could to help me get my home loan! If I ever need another home loan she will be the first person I call!!!”
“Went well! A guy named J.R. Stanley assisted me with my visit today, and it went amazingly well. I am a new member and I was helped in the best way possible. There was also a woman working the orange “Member Services” desk, who was working hard to give everyone the best service possible!”
“I had an amazing experience with the male staff today. I did not catch his name but he was patient and diligent. I’m from Georgia and he took time to help me replace my debit card and update the accounts I have on file with Woodforest. He thanked me for being a Woodforest member and shouted me out for being one for 16 years.
Loved his energy and the vibe of the rest of the staff today! Give him a raise!”
“I had a great experience opening a checking account at the Norwood location of First Commonwealth Bank. I worked with Chelsea there, who is the Financial Solutions Center Manager. Chelsea and her team provide very friendly customer service and always greet you with a neighborly “hello” and a smile. Chelsea also knew I was on a time crunch and helped me in a very time efficient manner. I’m really happy I chose to bank here. The cherry on top… I got a letter from Chelsea about a week after I set up my account with basic details of when to expect my new debit card and lobby/drive-up hours. It was very professional. So happy to live nearby and have a trusted, wholesome bank like First Commonwealth. Thanks again Chelsea and team!”
“They’re such friendly, hard working, & hospitable individuals. It’s always a great day when you walk into COPFCU. Especially when greeted by Lou Ann, Heather, & Keyana ✨ ?The loan process is usually one of the fastest I’ve ever received. They already have your information for the most part and there isn’t a lot of questions. As well as them always sending out such detailed and great information on how you can take out home loans if ever interested. Trina does the process so fast & efficient you can tell she’s been doing this for years. ??”
“Elastic has been a lifesaver for me. They have a calculator that automatically let you know what you will pay on the amount you borrow. They are straightforward and warn you that is an expensive line of credit. Also, a financial course is given which is very helpful. Elastic is fair and the key is to borrow only what you are able to pay back.”
“Been with this bank since 2013. I have never had one problem with them. Customer service is awesome and friendly. I’ll be with this bank as long as they are in business.”
8:30AM - 5PM
7835 Kenwood Road, Cincinnati
Banks
“Update 1 Month Later:
I had tried calling but also sent a "Contact Me" request through their website. Per the response below from Charles Schwab, the central number did reach out to me but I never heard back from the web request. In the conversation from the central number we aligned that I indeed needed local help. The person suggested that it may be best to stop by the office which I did next time I was in the area. At the office the gentleman working at the front was apologetic and got me in touch with someone to help me that afternoon, I was also provided the persons business card so i had his direct line. Great meeting and they are already helping me within a day. I'm confident they will help moving forward now that I have a contact. I wanted to increase from 1 star to 4 stars as the office visit and engagement was so quick. I would go higher but they still have an issue with initial contact via phone or website request. It should be easier to get a hold of someone but in the short term - go to the office in person to get help.
Original feedback
I am getting the same results of nobody answering the phone at this branch. I had talked to the general customer service number, who were fabulous, and they suggested I work with the local branch on an issue I am experiencing. I have tried several times over the past couple hours and can't get an answer on the "New Customer Consultation" option for this branch. At least have someone answer and take call back information.”
8:30AM - 5:30PM
7890 E Kemper Rd, Cincinnati
Banks
“Emery helped me with my 2nd mortgage. The loan officer, Sharon, went above and beyond to help me with different options I had. Everything was taken care of through email. So fast and easy! Thank you, Emery!”
9AM - 6PM
11628 Springfield Pike, Cincinnati
Banks
“I arrived at the NSBT Springdale branch after having a long work day and the NSBT Team welcomed me at the door entering the branch- as they always do. Debbie, the assistant manager, who assisted me; was so patient, conscientious, detail oriented, and professional. Debbie and the NSBT Team Members went above and beyond yesterday to ensure my financial/banking needs were properly addressed. Debbie took the time and patience to support me with a process involving multiple documents and completing a wire transfer. I am sure, the closer it got to closing time, the team was more than ready for me to leave! lol! However, even though it interrupted their closing- routines; they all worked together to assist me with my situation. I am so appreciative of the hard work, diligence and professionalism of the NSBT Team at the Springdale location. Debbie the Assistant Manager, under the leadership of her branch manager is just awesome!!!!! As a customer, I left feeling respected, appreciated, and that my needs were important to the NSBT Team. The culture of this branch is welcoming and inviting to all customers irrespective of race, age, gender, sexual orientation or account status. I have never observed them depart from this practice. The next day, I received a follow-up phone call from Debbie, to ensure things went well and to ask if there was anything more she could do to assist me. Needless to say, my document needs were addressed, my wire was sent and I was so relieved. I know I was only able to achieve this sense of relief due to the efforts of this Great NSBT Team at Springdale. Thank you guys so much for all you do to support customers like me!”
“Aj, Hannah , Melissa, Robert ,financial investment James.....this is the most positive experience I had had in years. Sorting thru some stressful issues with banking on various levels and this bank stepped up to not one but ALL of my issues and continues to be a place I look forward to going to. Super friendly and knowledgeable. Pongo says Hello!”
“The level of service that I was given to has far exceeded any of my expectations when visiting today. In specific, Alex Reyna was just the right person to go to with this, and any sort of problems or impasses. The level of customer service that I received by him was one that topped any other service i have ever been presented with. Not only that, whatever problem/situation, Alex handled with it in a way where it was effective, efficient, and leaving me with no problems to deal with. Everything was dealt with in a smooth and efficient manner.”
“I love my experience at this Branch. Everyone is friendly and helpful and it's in a great location. I feel my money is safe here and my savings is making a lot more money here than it did when I was at a different bank. It is a horrible feeling of having your bank account hacked but if I wouldn't of been hacked I wouldn't be at the best bank now.”
9AM - 5PM
4125 Hamilton Ave, Cincinnati
Banks
“I lost my job there was no hope for me I suffered looking for job luckily I came across Kelly Robert on Facebook review about forex and binary trade/ crypto currency exchange I borrowed $1000 to invest with Kelly Robert and I have a profit of $13800 in 6 working days now I pay my debt and I'm very grateful to you, I will advise all of you who want to invest for the future and the better of tomorrow should start with Kelly Robert please and please you should not invest with all this scammer here you can reach Kelly Robert via Email”
10:00 AM - 6:00 PM
6325 S Gilmore Rd, Fairfield
Banks
“The staff at this location are very welcoming and helpful. I was there to deposit a check and in normal conversation the banker listened and offered pertinent services and opportunities. She even went the extra mile and worked through the pros and cons of each option and made recommendations accordingly. Beyond that she quickly and efficiently assisted me with all my banking needs and I left accomplishing everything I had set out to accomplish. Also, the fact that this location is open until 7:00 p.m. really helps me address my banking concerns without having to leave work extra early.”
9AM - 5PM
950 Deis Dr, Fairfield
Banks
“Jeni is the best! Always willing to help with any questions I have. Gave me a card with my account numbers on it to go through drive thru instead of coming in. Very nice and clean bank. Love the customer service”
“I’ve been baking with Cinfed for approximately 28 years. There is an Employee there by the name of Terry, who is first class. She always hears my needs and asks quick to solve whatever problems or difficulties I’m having, With wisdom, patients, and quick response. She offers just. first class services! Thank you, Terry”
“My fiancée and I came in yesterday to join our bank accounts and worked with Mary. She was nothing short of fantastic. Great personality, attention to detail and she knew exactly what she was doing. It took us about 20 minutes to get through necessary paperwork and information needed to complete what we needed. Mary was incredibly personable and created and awesome experience for us. If you bank with Huntington, Mary can help with your banking needs. 5/5 stars. Highly recommend this branch and Mary specifically.”
“I was assisted by Tim today in setting up my very first credit card. I’m 30 years old and have never had a credit card in my name so I was slightly embarrassed and apprehensive. Tim was extremely knowledgeable and personable! He made the entire process easy and swift!”
“Fantastic service. The manager went above and beyond getting my wallet and phone back to me all in one piece!! I can't say enough about this bank. Thank you so much!!!!”
“Vallet Central Bank on Benson rd in Reading is a awesome bank with a wonderful manager in Susan. We've had trouble with previous banks, but never a worry with Valley Central Bank.”
“This place is great I think everybody should join a credit union after all your part owner when you do anytime I have a question or concern they totally help me out and also they have very good coffees and teas”
“I called Cinfed Credit Union in Roselawn location and spoke to Shayla she assisted me, she was knowledgeable, professional, and friendly!! Shalya resolved my issue and put my mind at ease, thank you Shayla for providing excellent customer service!”
“Staff was very friendly & knowledgeable about what I needed their help with. The branch is clean & comfortable. Even thou what I had to do was complicated and time consuming they went out of their way to help me with it.”
“I have used Spring Valley for several deals over the years and can’t say enough about this great institution. They are always responsive to my needs and get the job done in a timely fashion. Once they were even able to close a deal in just 7 days! Always very pleasant as well, great people!CinCity PropertiesPatrick”
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“I've always had great customer service here and I'm always treated very well. I don't bank there but I deposit for someone else.They don't bother me about opening an account or getting a PNC credit card, like most banks do, when they find out I bank someplace else.I wouldn't mind if they did ask, because it's their job to try to get new business and new accounts started. I would absolutely recommend their services.Even when I've cashed lottery tickets here, they've been extremely professional and they don't act like it was a waste of time or anything.”