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“The ladies who work in this store were so polite! They actually ask you what plan you want unlike boost and metro that stick you on the highest plan without asking. They also let you know your total price and ask if it’s ok first.”
“Riya was a exceptional sales representative I have ever met, she was very compassionate and caring. She took helped us in a time of need and I really appreciate it. She is the most compassionate person I have ever met.”
“Best phone purchase experience. K the owner knows his stuff. 10 out of 10 service. Always has great deals just purchased 3 phones from him for me and my sister and fiance.”
“Went today because I thought I needed a replacement charging report all it needed was to be cleaned service was fast! And price was more than fair will be going back anytime my phone needs repairs”
“I was in a crunch to get a phone repair before traveling and the folks here were wonderful. A super welcoming, friendly environment with extremely knowledgeable staff who made it an entirely painless experience. I was given options and the worked with me to figure out what would be best for me long term. I cannot recommend them enough.”
“These guys were extremely nice and helpful! I went in with an iPhone 7+ that is cracked, and the sound also does not work on it. Even though they unfortunately couldn’t fix the issue (due to it not being a screen/part issue, was a memory board issue and at that point is more worth it to buy a new phone entirely) they seriously tried their absolute hardest! I mean, they were trying for three hours and were also being extremely negotiable throughout. All in all since they couldn’t fix it, I got my money back, but if I ever have future phone issues, I’ll definitely be coming here. Thank you guys so much for all of your helpful efforts!”
“Verizon's customer service has greatly improved over the last couple years. Instead of avoiding the stores, I know I can go there and get excellent customer service, intelligent answers and no lies.I usually use the Garfield heights store and this time around, Jay was the rep that handled all of my needs today with Efficiency and with Courtesy.”
“When we walked into the store we were immediately greeted by Jordan. He was very knowledgeable, attentive, and extremely efficient. He transferred everything from my old phone to the new one. The setup mirrors my old phone. They know what they're doing at this Verizon Store!”
“Bricen was our sales rep and his Customer service was great! He made the process very quick and easy. Was willing to help with anything we needed and answered all questions descriptively and promptly.”
“Just wanted to say thank you to VZ Angelo for the seamless transition to Verizon and all of his help for getting me my new phone and awesome accessories! Some of the best deals ever! Come and see him and he will definitely take care of you!”
“Stopped by to get my mother in law a new phone. Tyler took the time to help me choose the right device for her, while also assisting multiple other customers. New phone works great, appreciate you Tyler keep up the good work”
“Went to this store to upgrade internet service.Under staffed and was forced to wait unacceptable time. When a young man came on shift he was knowledgeable and able to sign us to an new internet which is an improvement over what we had and fair price
When finally received help was very good outcome
I would recommend anyone thinking of patronizing this store plan on spending most of a day to complete the transaction.”
“On the 17th I took a neighbor to the location on 110th n Superior.First, how much do u value your employee?Mercedes has been there for a while n times have changed! If u value her, at least have a buzzer to let people in and plexi glass for some added protection!She was of great help to two 75 year olds and was able to assist with our questions and problem!!????. Kudos to her! Knowledgeable n helpful!! Respectfully, NM Beard”
“When having problems with your phone, buying a phone or anything else forget the ATT store closest to you. Go to this one, everyone there really knows what there doing and are incredibly nice and helpful.”
“Nick is the best !!!! When customer support and tech support couldn’t help me I went to the rockside rd independence location and he corrected the settings and issue on my phone with ease and a smile ! He also got me a better home internet speed at a lower price! His customer service is the best. I haven’t left a store with a smile in a long time ! WAY to go NICK !”
“Morghan was fantastic and assisted me for hours - patiently answering my many questions and helping me set up my new phone! She was knowledgeable and kind. Thank you, Morghan!”
“This cell phone store takes their very seriously and has made sure that I was completely informed and satisfied with services definitely a true five star review ?”
“Burnell was awesome. Extremely knowledgeable and helpful. He was able to solve all of my problems and answer all of my questions. Highly recommend working with him.”
“Staff was awesome ⭐️⭐️⭐️⭐️⭐️Brought my Son’s iPad in for repair. In and out in less than 5 minutes. Best part is they did it as a courtesy since it was such an easy fix! ⭐️⭐️⭐️⭐️⭐️”
“Chris talked me into updating my phone And I am very happy with the decision. He even taught me how to log into Google mail! Great customer service thanks Soo muchhh”
“Great service and the owner and staff at this location are very friendly and always ready to help you with any problems or questions you may have they always treat everyone with respect !!!”
“The gentleman that assisted me this morning was very helpful at the Green Rd. location. I didn't get his name, but he straightened out my phone and enhanced the boldness which makes it easier for me to see and view all my apps and manage them.”
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“I worked with Matthew in the Verizon Shaker Heights store. He was nothing but exceptional in helping us save money on our plan as well as choosing a new phone. Matthew displayed the professionalism that I have grown accustomed to at Verizon. I am a Verizon lifer!!”