Oil Change in Seven Hills, OH

“I've been to numerous auto shops in life, but this company stands out for the trust I have in their team. Lee's skill in diagnosing issues sets him apart as a true professional”

“TLDR: Swensons card left on car aftern oil service - I didn't go to Swensons. Update below
Got an appointment for a basic oil change. Dropped off my car at 2:00pm and it was ready same day at 5:00pm. Staff were super nice, and I have always used Conrad’s for my oil changes. However - this time as I was driving home, I noticed a Swenson’s sign on my windshield. I do not know how it got there, I was already on my way home and the shop was closing so I didn’t call. But since I haven’t been to Swensons in months - and it wasn’t there when I dropped off my car - my only conclusion is that the Seven Hills Conrad’s uses their client’s cars for personal use while they have them. There is no damage to my car and no crumbs on the seats - but this is highly unprofessional.
I notified Conrad’s through their service survey but also wanted to review my experience here.
Update: Conrads called me and left a voicemail after seeing this review - Chad from Conrads mentioned the card must have been found in the bay and without bringing it to manager attention or double checking where it came from, staff placed it on my car. It was also mentioned that all but one employee enjoyed pizza with the other going to Arby's.
This isn't a big enough issue that I won't use Conrad's for my next oil change as they have always done an amazing job. What a weird occurance. 3 stars changed to 4 after recieving voicemail.”

“The service from Take 5 was great and Angel was awesome! He explained everything to me and let me know what I needed done, though I couldn't afford it, he at least let me know and opened the doors for me to come back... The reason this does not have five stars is because of the prices.. The added $4.99 per transaction added I thought was ridiculous. I would have rather tipped Angel. $81.99 Was definitely not expected it is a lot higher than your competitors and If it wasn't so high, I probably would have went with the coolant flush and or air filter at least... But to spend over a hundred dollars on an oil change and an air filter seemed unrealistic to me (And that was after my $25 coupon Which is what brought me to Take 5 to begin with, but I see why now because they add that on in other ways). The customer service of Angel though would most likely have me come back definitely, not without the $25 coupon, though.”