Done Right Automotive LTD in Richmond Heights is highly praised for its excellent customer service and trustworthy work. Customers appreciate that the shop listens carefully and always does the job right. They often go above and beyond, providing free diagnostics and thorough inspections that cover the entire vehicle, not just the requested repairs. The staff is known for being knowledgeable, personable, and dedicated to their craft. The owner is well-regarded for his insights and professionalism. Despite the busy appearance of the shop, they manage to get vehicles in and out within a week, regardless of the job size. The pricing is fair, especially considering the high quality parts and skilled labor used. For example, a complex engine gasket job was completed at a significantly lower cost than other shops, and the work was done properly and promptly. With over 50 years of service on Cleveland’s east side, the shop maintains a reputation for trustworthiness and quality, making it the preferred choice for repeat customers who remain satisfied with the work.
I have been going to Ray and his team at done right auto for more than a dozen years. Excellent work, fair price and always super accommodating and helpful i never take my truck or car anywhere else! Ever!
October 2025
Done Right has worked on our cars for years. And always does a great job. And provides excellent customer service. I will recommend Done Right to all friends and family.
August 2025
Thank you for your great service. I am pleased with customer service from Horace, Larry, and the owner Ray.
My hubs and I are pleased with the work done. You have gained a new customer.
